Assistant Manager, The Milk Shake Factory (McCandless Crossing)

Job Title: Assistant Manager, The Milk Shake Factory 

Location(s): PA

Job Type: Full-time

BENEFITS 

Competitive Wages + Tips

Flexible Schedule 

Management career advancement opportunities

Eligibility for Medical, Dental, Vision, and Life Insurance 

401k Plan with employer matching contributions 

Paid Time Off + Holiday Pay 

Pittsburgh Penguins® partnership perks; tickets, merchandise, etc.   

Free milkshake during shift 

40% Employee Discount 

POSITION OVERVIEW 

Our Assistant Managers keep things spinning and shaking during scheduled shifts.  Assistant Managers work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment.  In addition to having an in-depth understanding of the day-to-day store operations, Assistant Managers have a hands-on role in the training of the team.  They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer. 

ABOUT US 

Since 1914 our family’s love of chocolate has been handed down from generations of chocolatiers. Today, The Milk Shake Factory is Pittsburgh's premier milkshake and chocolate destination. Using farm fresh dairy sourced from local farms, The Milk Shake Factory serves up handspun shakes, craft sundaes, and gourmet chocolates. 

Our team really is our family, and we feel that way every day. We believe that all our employees deserve the peace of mind that comes along with personal security. That’s why we offer our full-time employees a comprehensive benefits package, including competitive compensation, healthcare, vision and dental benefits, an FSA account, life insurance policies, short term disability, long term disability, and 401k options. 

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While at The Milk Shake Factory®, you will be exposed to all facets of our business. You will create with us, learn with us, and grow with us in an environment that is diverse and inclusive. 

ESSENTIAL FUNCTIONS 

Takes ownership of the front- and back-house store operations, merchandising, workflows, sanitation, organization and customer experience

Aids in the creation of systems for achieving store-wide operational excellence with regards to cash management, food safety, inventory control, and employee performance

Supports MSF human resources functions including staff training, coaching, motivating, feedback, and retention to ensure all team members have the tools to succeed

In conjunction with the Manager, schedule and staff adequately the retail store to ensure retail operations function smoothly while keeping labor costs in line with the retail budget

Work with the Maintenance Manager to ensure the MSF environment exceeds regulatory health and safety standards

Leverage consumer insights and data sources to contribute to the creation of annual and seasonal marketing campaigns that resonate with customers

Work with the Manager to ensure that all security cameras, alarms, locks, and security protocols are functioning and documented on a regular basis

Compose succinct reports on retail performance for review with the Manager

Act as a brand advocate to consumers and employees by communicating the company story, history, vision, and products including those for corporate accounts and special events

Ensure that all POS register systems are operational at all times

REQUIREMENTS 

Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting

Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations and financials

Availability to work flexible hours that may include early mornings, evenings, weekends and/or holidays

Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment

Exceptional leadership, communication, operational, problem-solving, organizational and planning skills

Ability to plan and prioritize workload

Knowledge of Microsoft Office

Ability to lift and/or handle packaged goods and materials up to and including 25lbs

The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.