Assistant Manager Store Operations

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Position Overview

Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.

Essential Duties & Responsibilities

• Delivering and Impacting Business Results

• Assist in motivating staff and align daily activities to achieve business goals

• Monitor sales floor and zone coverage to drive sales and maintain customer focus

• Model and Ensure dress code compliance

• Monitor service associate breaks and shift changes

• Communicate top and bottom sellers to Store Manager

• Respond to changing demands of the business

• Conduct hourly sales reads and coach staff on exceeding sales targets

• Achieve personal sales targets Customer Focus

• Protect the customer experience in all business areas

• Focus staff on the importance of the quality of our relationships with our customers

• Ensure proper training on product knowledge for staff

• Lead by example in client capture results Operational Standards

• Ensure compliance with all policies and procedures

• Ensure daily monitoring and execution of sales and payroll goals.

• Uphold and model established best practices

• Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction

• Strict compliance and adhering to the application of policies and procedures Leadership Attributes

• Demonstrates flexibility and innovation in recognizing and reacting to changing work demands

• Effectively leverages and appropriately delegates responsibilities to staff.

• Fosters a challenging and positive team environment in which members participate, cooperate with and support each other

• Provides a clear sense of direction for service associates.

• Takes accountability for personal results Loss Prevention

• Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures

• Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards

Experience, Skills, and Knowledge

• A minimum of 1 year of retail management experience

• Excellent interpersonal skills supporting a team environment

• Excellent English communication verbal and written

• Excellent time management/project skills

• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

• Ability to recognize and react to changing work demands

• Goal oriented: ability to stay focused on creating winning results

• Hours/days of work vary due to the demands of the business

• Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock