Assistant Manager, Service Operation, Smart Logistics Biz&UX

About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.

Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.

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TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.

We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.

We’ll expand “mobility” not only for people but also for goods or information. As a mobility of goods, our project is going to provide innovative logistics services in Woven City, which is located in Susono, Shizuoka, by using delivery robots, smart devices and simulation technology. We believe that super-easy movements of goods can change our value and lifestyle.

For more information about Woven City, please visit: https://www.woven-city.global/

WHO ARE WE LOOKING FOR?
We are looking for a passionate and experienced Service Operations Manager to lead service operations and improvement using our products across digital and physical touchpoints. If you want to tackle our new challenges of developing innovative services as a mixture of hardware and software, let’s make history together.

RESPONSIBILITIES:
• Manage and improve service operations at Woven City
• Manage and train on-site operators
• Communication and cooperation with internal and group company stakeholders involved in the operation of Woven City
• Improve products and operations based on customer feedback and metrics
• Communicate and collaborate with development teams to improve the product

MINIMUM QUALIFICATIONS:
• 5+ years of experience designing, launching, maintaining and improving service operation related to hardware
• High communication ability with project/product managers, engineers and operation staffs who have different background from yours
• Entrepreneurial spirit and independent thinking (the ability to enjoy a situation even when standards and norms are not clearly defined, and to move forward in a positive manner)
• A sense of balance between the ability to steadily move things forward based on a solid plan and the ability to work quickly
• Business level English and Japanese

NICE TO HAVES:
• Hands-on experience in validating and improving service operation based on metrics
• Hands-on experience to train and manage on-site operators for service operations
• Hands-on experience improving the manufacturing process in factories through work observation
• Domain knowledge in logistics or apartment management fields

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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)

Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.