Assistant Manager, Sales Operations - EU/UK (Maternity Cover)

Our Story

Launched in 2015, Sol de Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Sol de Janeiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.

Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME100’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.

What You’ll Do

As the Assistant Manager of Sales Operations for the EU and UK regions, you will play a pivotal role in ensuring the successful execution of our sales operations processes.

The position will report to the Manager, Customer Supply Chain Operations – EU/UK.

What You’ll Be Working On

• Manage the EU/UK Sales Operations team (2 Sales Operations Coordinators) to ensure that all orders are processed within the agreed SLA, as well as completed seamlessly and accurately into our ERP system.

• Develop a strong understanding of our customers and their specific requirements to make informed prioritisation decisions.

• Collaborate with cross-functional teams and customers to track orders progress in order to achieve monthly sales forecasts.

• Build and manage strong relationships with customers’ Supply Chain and EDI teams to ensure accurate execution of our PO process through our ERP system.

• Support the team in the transition of the current ERP system to SAP, ensuring that both customer and business needs are fully met.

• Collaborate with the Supply Planning and Logistics teams to understand the timing of all incoming stock and utilise this information to help make informed decisions on order fulfilment.

• Work closely with Demand Planning to maintain allocation plans for new launches and execute on time deliveries to all customers.

• Own and update all Sales Order Management SOPs to reflect process changes and best practices. Drive cross-functional alignment by ensuring all teams understand and adopt updated procedures and monitor ongoing compliance.

• Maintain proactive communication with Commercial, Retail Partners and Third-Party Vendors to update stakeholders on order progression.

• Identify and solve sales order issues and escalations in a timely manner, communicating the solution with all relevant stakeholders.

• Lead Sales Operations month-end processes to close the financial books. Adjusting open sales orders to the correct period and ensuring all shipped orders are invoiced.

Must Haves:

• Education: Bachelor's degree in Business Administration, Operations Management, Supply Chain or a related field.

• Experience: 3+ years of progressive experience in Customer Operations, Order Management, Supply Chain or other related fields.

• Must be comfortable working a hybrid schedule (minimum 2 days per week in our London Office)

• Leadership & Mentoring Skills: Previous experience in a leadership or managerial capacity is required.

• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and levels of the organisation.

• Strong commercial sense and understanding of customer service principles and practices.

• Ability to adapt to changing priorities and multiple demands in a dynamic work environment.

• Proficient in the use of ERP and Microsoft Office tools (Excel, Word, PowerPoint)

• Excellent attention to detail and problem-solving abilities.

The ability to operate effectively and efficiently on an independent level.

#LI_Hybrid

Why Sol de Janeiro?

• Competitive salary and bonus program

• Flexible hybrid work environment with opportunities for collaboration and growth

• Inclusive culture that values diverse perspectives and celebrates individuality

• The chance to be part of a fast-growing, award-winning global beauty brand

The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time.

Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at [email protected].

https://soldejaneiro.com/pages/privacy-policy-sol-de-janeiro