Assistant Manager Operations - tMart

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind

first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our

customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business

works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now

delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people,

our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and

convenient way to contribute to important causes in their community through donating to local and international

charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have

facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to

charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online

food delivery and q-commerce.

As talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery

service across the MENA region: tMart

The Assistant Manager Operations at tMart plays a key role in supporting the execution and optimization

of day-to-day operations across the business. This role focuses on driving operational efficiency,

ensuring service excellence, and supporting team performance across functions such as fulfillment,

logistics, and store operations. The ideal candidate is hands-on, detail-oriented, and capable of managing

frontline teams while contributing to continuous process improvement.

Operational Execution & Process Support

● Support the implementation and monitoring of operational processes to ensure efficiency,

productivity, and service quality.

● Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last-mile logistics,

customer experience).

● Ensure adherence to standard operating procedures (SOPs) and company policies.

● Identify operational issues and escalate or resolve them in a timely manner.

● Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines.

● Conduct regular field visits across assigned areas to audit operations, ensure on-ground compliance, and identify improvement opportunities.

Performance Monitoring & Reporting

● Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and

productivity.

● Prepare regular reports on operational performance and highlight improvement areas.

● Support data-driven decision-making by providing insights and recommendations.

Team Supervision & Coordination

● Supervise and support frontline teams, ensuring productivity and adherence to schedules.

● Assist in onboarding, training, and coaching of operations staff.

● Foster a positive and performance-driven work environment.

● Coordinate staffing and shift planning to meet operational requirements.

Process Improvement & Efficiency

● Identify inefficiencies and support the implementation of process improvements.

● Work closely with the Operations Manager to execute improvement initiatives.

● Support cost-control measures while maintaining service quality.

Cross-Functional Collaboration

● Coordinate with internal teams such as supply chain, category, customer service, and finance to

ensure smooth operations.

● Act as a point of contact for operational issues and ensure timely resolution.

Technology & Systems Usage

● Ensure accurate use of operational systems (e.g., inventory management, order management

systems).

● Support system adoption and provide feedback for enhancements.

● Maintain data accuracy and integrity across systems.

● Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a

related field.

Experience

● 3–5 years of experience in operations, preferably in e-commerce, quick commerce, retail, or

logistics.

● Experience in managing frontline teams and day-to-day operations.

● Exposure to warehouse, fulfillment, or last-mile delivery operations is a plus.

Skills

● Strong organizational and execution skills with attention to detail.

● Good analytical and problem-solving abilities.

● Ability to work in a fast-paced, dynamic environment.

● Effective communication and interpersonal skills.

● Proficiency in operational tools, Excel, and data reporting.

● Hold a driving license and have a car