Assistant Manager of Residential Operations

Do you want to become an employee-owner for a mission-driven, growth focused company? Do you approach your work with passion and dedication?

About the Company
Sun Light & Power drives the total adoption of clean energy by designing, building, maintaining, and advocating for clean energy solutions so future generations inherit a healthy planet. We are committed to delivering an exceptional customer experience by always focusing on quality  and acting with dedication and passion.

We are proud to be a certified B-Corporation and this influences our way of working. We make intentional decisions considering sustainability, positive impact on our community and growing profit for the prosperity of our employee-owners. We are a company that strives for a healthy life-work balance and a dog-friendly environment.

Position Description:

The Assistant Manager of Residential Operations (AMRO) will work closely with the Director of Residential Operations to facilitate accurate, profitable, and  increasingly streamlined work for our residential solar installations. The position requires a balance of strong solar installation knowledge alongside excellent managerial and administrative acumen. The Assistant Manager drives job flow and strives to ensure high quality projects and safe work practices.

Responsibilities:

Assist in leading, managing, and coaching the residential operation department to ensure timely completion of projects within their specified budget

Work closely with the Director of Residential Operations and COO in steering the company to achieve its Residential financial targets and goals

Assist in managing project schedules, budgets, and reports to foster successful completion of projects as well as further efficiencies in operational processes

Create and deliver detailed project data reports to upper management

Analyze project scenarios and work with the Director of Residential Operations to make sound decisions based on factual data

Partner with key decision makers (Safety Officer, HR, Safety Committee, crews) on all safety requirements and ensure that every build is done safely

Handle difficult client, supply chain, and labor compliance related issues

Build relationships between management, field, and office staff, developing cohesive communication and process flow

Assist in managing the Residential recruitment pipeline with HR and the Director of Residential Operations

Conduct performance reviews for all direct reports and ensure that ongoing evaluations result in growth and development of staff

Collaborate with the Director of Residential Operations to oversee sponsored trainings and training programs for employees

Discipline employees when necessary using procedures outlined by HR using proper documentation and work with employees to improve their performance

Lead key project meetings as needed

Supervise field personnel in troubleshooting solar and battery systems, as well as electronic equipment

Read, understand, and contribute to BOMs (bill of materials)

Solve problems as they arise. Overcome survey, design, and installation challenges. 

Ask others for help or research for the answer if you don’t have it. 

Work diligently to get jobs unstuck and keep customers informed.

Qualifications:

5+ years solar experience required with residential area preferred

5+ years of superior leadership and people management experience 

Exceptional communications skills, both verbal and written, required

College Degree required 

Knowledge of Google Suite, Microsoft Office required

Effective time management and organizational skills required

Highly adept managerial administrative skills including timesheets, SOP creation, policy review and creation, holding and recording agenda-driven meetings, and execution of progressive disciplinary practices

Ability to recognize, identify, and communicate about common parts and materials used in the solar and battery industry

Knowledge of construction accounting preferred: particularly percent-complete revenue recognition

Scheduling experience and understanding of project pipeline

Must understand how scheduling backlogs impact revenue forecasting

Strong ethical and moral compass required

Time management skills required

Contract administration experience desirable

Conflict resolution experience desired 

Valid California Driver License with acceptable driving record

Able to type 50+ wpm

Benefits:
Sun Light & Power offers a comprehensive benefits package that includes, but is not limited to: 

Health - Sun Light & Power offers 8 different medical plans through Health Net and Kaiser. We also offer coverage for dependent benefit costs per company policy.

Dental - Sun Light & Power covers 100% through Beam

Vision - Sun Light & Power covers 100% through Beam

Long-term disability insurance - Sun Light & Power covers 100%

FSA, HSA and Commuter program

13 PTO days, 9 paid holidays

2 paid days for volunteering

401(k) retirement plan - Sun Light & Power will match 50% of 401(k) deferments, up to $1,000

$500 annual stipend for tuition

Company Stock - Sun Light & Power annually allocates 8% of our 1,000,000 issued shares of the company to ESOP Participants based on a formula considering the number of employees, employees’ years of service and employee’s total compensation. Shares are vested over a 6-year period.

Work Environment & Physical Requirements:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity Statement:

It is the policy of Sun Light & Power to provide equal employment opportunity to all persons without regard to sex, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, sexual orientation, gender identity or gender expression, military or veteran status, marital status, registered domestic partner status, genetic information, or any other basis protected by applicable federal or state law.  This policy applies to all aspects of employment, including but not limited to: recruitment, selection, training, promotion, transfer, compensation, demotion, termination, etc.