Assistant Manager of Preview Centre

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

To assist the Manager of Preview Centre (SM) ensuring the Preview Centre’s Sales Team attains defined sales targets, recruitment, training, development and retention of Vacation Consultants; external and internal customer satisfaction; and maintaining a positive relationship within the community.

To assist Vacation Consultant is responsible for consistent and accurate sales presentations to Anantara Vacation Club (AVC) tour guests, to achieve defined sales targets, while at all times maintaining a professional and personal image in up-holding AVC’s and its related companies standards of integrity, quality and service to both internal and external customers.

The key management objective is to achieve a budgeted sales volume while ensuring overhead expenses are maintained within or below budgeted parameters. 

Key Responsibilities:

• Ensure the profitability of the Preview Operations by exceeding sales revenue targets, at or below budgeted costs,
• Assist the Manager of Preview Centre/ the Senior Manager of Preview Centre in the overall management of the Sales Preview centre including the development, training and mentoring of any Vacation Consultants,
• Ensure that the appropriate number and quality of Vacation Consultants is sufficient at all times to meet budgeted Guest tours. Take responsibility for the recruitment activity, training, development and performance measures of Vacation Consultants as appropriate,
• Develop, maintain and enhance AVC’s culture in all facets of the sales operation, while building strong and ethical team values,
• Coordinate and supervise the initial sales induction and training program with new Vacation Consultants to ensure they have a complete understanding of the sales process and the AVC Points product,
• Assist in and/or conduct the daily ‘general’ sales meetings prior to the wave of the day, ensuring the content delivers a ‘strong motivational message(s)’ to ensure high energy, passion and enthusiasm are the key drivers of all Vacation Consultants as they commence their work day,
• Practise the ‘praise in public, chastise in private’ principal in leading the sales team,      
• Conduct regular and one-on-one training and performance reviews with Vacation Consultants, and instigate the company performance management program to ensure all Vacation Consultants are achieving their individual sales targets,
• Supervise the daily operational aspects of the Preview Centre’s ‘Sales Floor’ through active management participation,
• Actively assist in closing sales for Vacation Consultants and be available on the sales floor during sales operational waves,
• Assist and/or supervise regular (minimum weekly) team training sessions of all Vacation Consultants on selected aspects of the sales presentation, or other motivational, instructional topics, with the objective of ensuring the delivery and integrity of the sales process is not compromised or deviated from. Ensure there is consistency with AVC’s approved training, development and motivational programs,   
• Ensure all Vacation Consultants are able to see their actual production versus their weekly/ period goals,
• Maintain high standards and professional leadership, inspire, motivate and be an active participant in the sales floor supervision during presentation times,
• Manage in a timely manner any Guest concerns or complaints either at the front desk or in conjunction with any relevant departments i.e. Marketing, Club Operations,
• Monitor and manage the performance of individuals daily in accordance with agreed minimum performance standards and exercise disciplinary action within Company guidelines as necessary,
• Ensure Vacation Consultants adhere to all company and any regulatory compliance requirements and policies, at all times to ensure the ‘Customer Experience’ and the brand integrity of Anantara and the Minor Group of Companies is not compromised. Monitor that all Vacation Consultants represent the company in an ethical, moral and professional manner at all times, 
• Ensure that ‘positive reinforcement and recognition’ is a regular part of your daily interaction with Vacation Consultants and administration staff.  Mediate, counsel and resolve in a timely manner any issues staff to ensure the ‘attitude and mood’ of the team is harmonious with a spirit of cooperation with all staff assisting one another for a win-win situation,
• Actively encourage Referral Lead Harvesting to meet referral lead generation production targets,
• Promote good working relationships between your Sales Preview Centre and all other departments within AVC and the Minor group of companies,
• Ensure that all Vacation Consultants are fully supportive of the companies marketing programs,   
• Ensure that Sales Preview Centre facilities, property and assets  are maintained to a high standard at all times, and are secured,

 

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Key Performance Indicators:

• Meet all budgeted financial targets and efficiencies in terms of revenues, costs and profitability

for the Sales Preview Centre, 

• Ensure a high level of internal and external customer satisfaction,
• Development, mentoring and retention of Vacation Consultants, for career advancement opportunities to future sales and/or other leadership positions within the company,   

 

Required Skills and Attributes:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Strong leadership skills and ability to lead by example,
• Ability to analyse and interpret trends in numerical and fiscal performance reports,
• Strong sales closing ability,
• Ability to conduct effective group and one on one meetings,
• Excellent coaching and teaching skills,
• Ability to effectively select personnel (recruiting-interviewing-hiring),
• Ability to accurately evaluate Vacation Consultant performance levels,
• Excellent communicative, listening and organisational skills,
• Presents oneself as a professional role model,
• Ability to travel freely, if required,
• Ability to focus on the situation, issue, or behaviour rather than the person, and to manage Vacation Consultants professionally at all times,
• Knowledge and application of AVC’s sales methodology
• Problem solving and negotiating skills,
• Positive and enthusiastic attitude,
•  

Education &/or Experience

• A minimum of at least twelve months experience as a Vacation Consultant or senior level Vacation Consultant, preferably with a multi-site company offering a Points based product,
• No documented record of serious misconduct, misrepresentation, or breaching of sales and/or company policies,
• Tertiary or University education desirable, though not a requirement,