Assistant Manager - O2O Operation Analyst

Makro PRO

Bang Kapi District, Bangkok, Thailand permanent

Posted: January 20, 2026

Required Skills

Job Description

• Proactively analyze operational data to identify performance gaps, key drivers, and improvement opportunities across store operations, fulfillment processes, manpower productivity, and service levels (e.g. OTIF – On-Time, In-Full / SLA).

• Extract, clean, and analyze data from company databases using SQL, and combine data from secondary sources to support operational analysis.
• ]Develop, maintain, and standardize operational dashboards and KPI reports, including productivity, capacity utilization, service performance, and operational efficiency.
• Perform root cause analysis by integrating data analysis with store workflow observation and interviews with operational stakeholders.
• Translate analytical findings into actionable insights and practical improvement recommendations to support operational and management decision-making.
• Ensure data accuracy, consistency, and integrity across data warehouse and reporting environments.
• Collaborate closely with Operations, Planning, and Technology teams to define business requirements and act as a bridge between operations and technology to enhance data collection and reporting processes.
• Support ad-hoc analysis and urgent operational requests in a fast-paced and dynamic environment.

Requirements:
• Bachelor’s degree in business, Economics, Information Science, Statistics, or a related quantitative field.
• 2–5 years of experience in operations analysis, operations management, or business analysis.
• Experience in FMCG, wholesale, retail, food delivery, or e-commerce business is preferred
• Strong data-driven mindset with hands-on skills in:
• Excel (advanced formulas, pivot tables).
• SQL (joins, aggregations, data validation).
• Power BI (data modeling and dashboard development).
• Strong analytical thinking, problem-solving, and numerical skills.
• Comfortable working with ambiguity, impromptu assignments, and operational constraints.
• Able to communicate effectively with cross-functional and operational teams.
• Experience working with operational teams or on-site operations is a strong plus.
• Positive “can-do” attitude and strong collaboration mindset.

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