Assistant Manager – MDM

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €30.5 Billion international wholesaler with operations in 31 countries through 625 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide Finance, HR, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 12 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 600-650

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception:  2011

Responsibilities & Accountabilities

Strategic Process Improvements & MDM Rollout Projects:

• Effectively support and manage business client teams and various stakeholders to identify, prioritize, plan, and implement strategic process improvements for the organization's Master Data Management (MDM) Roadmap.
• Hands-on experience in managing MDM rollout projects, ensuring delivery on time and within budget while also acting as a business consultant to provide practical advice and guidance.
• Skilled in developing and executing MDM operational strategies with insightful knowledge of process enhancement methodologies.
• Understand service level agreements (SLAs) and key performance indicators (KPIs) for master data-related business processes.
• Experience in directing large engagements with notable success in leading the design, development, and delivery of complex projects/programs related to Master Data Management.

Service Delivery & Compliance:

• Ensure understanding and compliant service delivery across METRO GROUP of agreed policies and procedures by team members.
• Ensure accuracy and completeness of master data processes, such as the creation and modification of customer, article, supplier personal information, and bank details updated by team members.
• Monitor overall process performance with respect to the agreed SLAs and ensure quality metrics are maintained for the processes, considering their impact on the financial health of processes.
• Support team members to achieve performance and quality standards as defined in relevant SLAs.
• Provide technical guidance and support to team members as required, with a solid understanding of SAP and MDM applications to fulfill master data technical requirements.

Team Management & Development:

• Build high-performance teams and implement continuous improvement programs, including automation.
• Assist the recruitment team in hiring resources externally and internally as per the job description.
• Train team members with the required knowledge and expertise.
• Conduct performance reviews with the team on a quarterly, half-yearly, and yearly basis, and share feedback with the team leader regularly.
• Manage leave for self and team leaders.
• Conduct skip meetings, focus group sessions, and monthly review meetings (MRMs) to discuss process health and team expectations as part of engagement and retention controls.

Customer Engagement & Reporting:

• Ensure continuous customer engagement for any impact assessment and migrations of processes to Global Business Services (GBS).
• Understand and learn any new reports, especially for Business Intelligence (BI) and MAG Finance, to monitor controls.
• Review monthly governance presentations before publishing.

Audit & Compliance:

• Ensure zero compliance issues for any external audits, including Internal Control Framework (ICF).
• Drive efficiency-driven transformation projects with the country and Metro Digital.

Coordination & Communication:

• Coordinate with other teams, such as IT Ops and Infrastructure, to ensure smooth operations.

 

Required functional skills -

• Domain Knowledge must for MDM, Reporting.
• Knowledge of SAP is a must specially for MDM.
• Knowledge of ICF controls is must
• Communication and presentation skills.
• Knowledge of Quality Tools like Problem Solving techniques.
• Six Sigma Yellow Belt Trained.

 

Managerial Requirements -

• Customer Management.
• People Management - guidance and career pathing.
• Driving Change management
• Escalation management.
• Feedback management – appreciation and improvements.
• Keen Eye for transformations.