Assistant Manager - IT Operations

At Six Flags Qiddiya City, the Assistant Manager – IT Operations is responsible for overseeing daily IT operations to ensure the stability, security, and efficiency of all technology platforms supporting park operations. This role manages IT staff, coordinates technical support, and resolves hardware, software, and system issues to minimize downtime in a fast-paced, operational environment.

The position plays a critical role in supporting a 24/7 operational business, including shift-based operations, night shifts, weekends, and public holidays. The Assistant Manager will implement and monitor IT security protocols, maintain system performance, and oversee timely upgrades and deployments of hardware, software, and POS systems critical to guest and retail operations.

This role works closely with senior IT leadership, business stakeholders, and external vendors to deliver reliable IT services, support IT projects, ensure compliance with policies and standards, and contribute to the overall success of large-scale entertainment operations.

Key Job Responsibilities

Collective Responsibilities

• Comply with Six Flags Qiddiya City’s code of conduct and ethics
• Promote the organization’s vision, mission, values, and desired behaviors
• Support and promote Six Flags Qiddiya City’s culture
• Adhere to company rules and regulations
• Perform assigned tasks to support organizational objectives
• Share knowledge with team members and actively support their development

Job-Specific Responsibilities

• Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements
• Manage, mentor, and develop IT Operations team members to ensure high performance and accountability
• Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure
• Support operational environments requiring shift work, including nights, weekends, and public holidays
• Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups
• Support and maintain POS systems critical to park, retail, and hospitality operations
• Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests
• Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance
• Coordinate hardware and software installations, upgrades, and lifecycle management
• Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions
• Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements
• Maintain accurate IT documentation, including system configurations, user guides, and network diagrams
• Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations
• Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards
• Prepare reports on IT performance, incidents, and system utilization for senior management decision-making

Requirements:
Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field

Experience

• Minimum 4 years of experience in IT Operations
• Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred
• Proven experience supporting operational IT environments, including shift work, night shifts, weekends, and public holidays

Technical Skills

• Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration
• Hands-on experience supporting POS systems
• Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions
• Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements
• Familiarity with ITSM tools, with ServiceNow preferred

Leadership & Behavioral Competencies

• Demonstrated ability to manage, mentor, and develop IT Operations team members
• Strong problem-solving and decision-making skills
• High sense of ownership and accountability
• Strong communication skills with the ability to engage effectively with business stakeholders
• Excellent organizational skills with the ability to manage multiple priorities under pressure

Languages

• Fluent in English

Core Competencies (Proficiency Level – Advanced)

• Self-Actualization & Fulfilment
• Team Synergy & Development
• Entrepreneurial Mindset & Drive
• Business Acumen & Diligence