Assistant Manager- FSC Operations

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €30.5 Billion international wholesaler with operations in 31 countries through 625 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 600-650

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception:  2011

Required Functional skills

• Drive culture and mind set change within teams.
• Part of leadership team in contributing to PTP Process strategy & Transformation
• Delivering value to countries through business case realization & improving customer experience (NPS)
• Improving Voice IT score for the respective teams.
• Skills in reconciling accounts payable transactions and resolving discrepancies.
• Implementing and maintaining effective internal controls to prevent fraud and ensure compliance.
• Strong analytical abilities to identify trends, issues, and opportunities for process improvements.
•  Effective communication with vendors, internal stakeholders, and team members.
• Ensuring ZERO compliance for any external Audits including ICF
• Conducting skip meetings/focus group sessions/MRM’s to discuss the process health & team’s expectations as part of engagement and retention controls.
• Conducting performance review with the team on quarterly, half-yearly & yearly basis.
• Driving Process Efficiencies
• Sharing feedback with the Team Leader on a regular basis.
• Leave Management for self and team.
• Support for new process transitions and presentations to various audiences, including GBS Leadership team, sponsors, and key stakeholders.
• Background in Lean Six Sigma is a plus.
• Exposure to Retail / wholesale industry + IT Projects (Automation / ERP implementation) is a plus.

Managerial Requirements

• Executive presence, Storytelling, Leadership skills,
• Strong analytical and problem-solving skills to identify and resolve issues efficiently.
• Strong organizational skills to manage multiple tasks and deadlines in a fast-paced environment.
• High level of accuracy and attention to detail in all financial transactions.

transformation, Conflict management, Stakeholder management, Change management, Project management, AGILE ways of working

Required Technical Competencies

• SAP / Other ERP expertise
• MS Office Suite/ Teams Expertise. 

• Master’s degree in business administration, Finance (preferred reputed institute)
• 10 years+ of experience in Supplier Accounting (PTP) End-to-End Process – Transformation, Transition, Service delivery
• Experience in people leadership with leading multiple teams across – P2P process.
• Experience in driving PTP process transformation including but not limited to process improvements, standardization, best practices and bench marking.
• Stakeholder engagement & relationship management including stakeholder visits.
• Set-up, review & baseline business & operational KPI’s
• Drive monthly Governance Call with relevant stakeholders.
• Drive process efficiencies and contribute Cost leadership.
• Contributing towards PTP teams change management and process transformation including digital.
• Building team capabilities, individual developments & create career path.
• Good oral and written communication skills, ability to interact effectively with all levels of management. 
• Ability to prioritize, manage time effectively, escalate / resolve issues appropriately

Behavioral Competencies

• Proactive and Solution oriented attitude
• Leading by example
• Flexibility to handle changing situations and unexpected challenges
• Strategic Thinking.
• Willingness to learn and grow within the role and showing potential for future leadership position.
• Integrity and honesty first approach
• Result self-driven and high motivation.
• Excellent negotiation and communication skills
• Cost Leadership
• Open to travel