Assistant Manager / Duty Manager
AccorHotel
Posted: April 2, 2026
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Quick Summary
To implement effective guest relations and ensure seamless customer experiences across multiple brands within the Accor Group, a dynamic and customer-centric Assistant Manager/Duty Manager role is required. Key responsibilities include managing guest relations, resolving guest complaints, and maintaining accurate records. Strong communication and problem-solving skills are essential for this position.
Required Skills
Job Description
• As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
• By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
• Centrally located in the vibrant Darling Harbour precinct, Novotel Sydney Darling Harbour are flagship hotels within the Accor network. With 525 guest rooms overlooking the stunning harbour and Sydney skyline, our hotels are known for their quality, simplicity, and genuine Heartist® hospitality.
• At Novotel Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Assistant Manager to assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.
• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
• Excellent communication skills (verbal and written).
• Previous customer service experience
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Available to work on a rotating roster including mornings, afternoons and overnight shifts (as requested)
• Valid Australian working rights
• Work with an experienced leader and lay foundation to a strong career progression pathway
• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Discounted Accommodation and F&B in Accor hotels worldwide
• Complimentary laundering
• Annual Staycation to say thank you!
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.