Assistant Manager Customs Brokerage

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position:

To lead and manage a Customs brokerage department within a branch so that the department has

strong technical expertise, flawless operational execution, strong infrastructure, strong and

knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual

growth.

 

Major Duties and Responsibilities:

Administration and Personnel Management

• Manage and monitor service execution within the Customs brokerage department

• Help manage capacity and resource needs for the department

• Ensure that department is properly staffed, structured and organized

• Manage timely and effective staff evaluations and reviews

• Provide feedback, coaching, mentoring to staff on an ongoing basis

• Manage staff for continual growth in skills and expertise

• Prepare and execute personal goals

• Assist staff in preparing personal goals

• Make certain that all staff members complete annual training in required

timeframes

• Make certain that new employees receive all mandatory training in required

timeframes

• Maintain highest compliance levels for all necessary and applicable Customs and

other government agency controls and requirements

• Ensure that company controls, policies, procedures, processes, applications,

tools, and systems are understood and implemented

• Ensure oversight, including self-assessments and monitoring so that issues are

resolved at the root cause level

• Help prepare and execute department business plan and goals.

Operations, Compliance and Customs Expertise

Provide deskside training to department as needed in these specific areas:

o Expeditors’ customs policies, controls, procedures and processes

o Operational and customer service execution

o Customer communication, interaction, development and maintenance,

o Expeditors’ applications, tools, systems and their usage

o Client specific requirements

• At least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal System
• At least 1-2 years of lead/supervisory experience
• Well-rounded knowledge of the HTSUS
• Well-rounded knowledge of the Title 19 of the Code of Federal Regulations
• Well-rounded knowledge of the Foreign-Trade Zones Manual
• Knowledge and experience with Participating Government Agencies
• The ability to troubleshoot and solve problems quickly and effectively
• Strong Management Skills
• Must be able to commute to the Pullman/El Paso Facility
• High School Degree or equivalent required
• Must be legally authorized to work in the United States
• Must have the ability to work overtime and/or weekends in support of the department needs
• Fluent in English and Spanish, both written and verbal
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Comfortable with numbers and basic mathematical skills
• Familiarity with 10-key usage
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be pro-active in thought and action
• Strong organizational Skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Comfortable working in a professional business environment
• Proven ability and desire to learn new software and technologies
• Knowledge of Expeditors Internal System Preferred
• Undergraduate Degree Preferred
• Customs Brokerage License or Actively pursuing and taking the exam

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company