Assistant Guest Experience & Operation Leader (Kilwins Premium Chocolates, Ice Cream & Confections)

Do you thrive in fast-paced environments, notice every detail, love leading people from the floor, and take pride in making a business feel polished, energetic, and exceptionally well run?

Kilwins (CMVentures, is 

seeking a hands-on, highly organized leader to help drive the daily guest experience, team accountability, operational consistency, and store energy of one of the most loved specialty retail environments in the area.

This is not a desk management role.

This is a visible leadership position for someone who enjoys being in motion, coaching teams in real time, maintaining standards, solving problems quickly, and helping create a store atmosphere that guests can feel the moment they walk through the door.

You will work side by side with store leadership to keep every part of the Kilwins experience moving beautifully from customer interactions and team performance to merchandising, cleanliness, quality control, and day-to-day operational flow.

What This Role Owns

As Assistant Experience & Operations Leader, you will serve as one of the primary daily leadership anchors of the store by helping lead:

Outstanding customer interactions and guest recovery when needed

Team coaching, redirection, accountability, and motivation on the sales floor

Daily operational flow, including opening, closing, shift transitions, and pace management

Cleanliness, organization, merchandising, and visual presentation standards

Product quality oversight across chocolates, ice cream, caramel apples, fudge, and gift items

Inventory awareness, production readiness, and restocking execution

Training reinforcement and maintaining Kilwins brand standards

Labor support, staffing coverage, and shift leadership as needed

Immediate problem-solving to protect guest experience and store momentum

The Type of Leader Who Thrives Here

We are looking for someone who is:

naturally high energy and quick-moving

exceptionally organized and detail-conscious

confident coaching others in the moment

positive, engaging, and guest-focused

comfortable holding standards without losing team morale

adaptable and solution-driven

hands-on and highly visible

someone who notices what is off and fixes it immediately

This role is ideal for leaders coming from:

specialty retail

hospitality

restaurant front-of-house

boutique management

customer experience businesses

fast-paced team service environments

Transferable leadership backgrounds are strongly encouraged to apply.

Why This Position Matters

Kilwins succeeds when the guest experience feels seamless, warm, exciting, and consistently polished even during busy rushes.

That only happens when there is a strong leader on the floor who can:

coach in the moment,

keep the team moving,

protect standards,

solve issues quickly,

and maintain the pace and positivity of the business.

This role is central to that success.

You are not simply assisting management.

You are helping lead the heartbeat of the store.

What We Offer

Competitive pay based on experience

Leadership growth opportunities

Employee discounts

Hands-on mentorship from senior store leadership

A highly active role with visible daily impact

We’d Especially Love To Meet Someone Who:

cannot stand disorganization,

naturally steps in to lead,

enjoys coaching and developing people,

loves a beautifully maintained customer environment,

and works well in fast-moving, high-interaction settings.

Apply today if you are ready to help lead a store where energy, standards, teamwork, and guest experience all matter.