Assistant Front Office Manager (w/m/d)

AccorHotel

Bern, BE, Switzerland permanent

Posted: March 16, 2026

Job Description

Kursaal Bern AG is a versatile service provider in the congress, hospitality and entertainment business. With our unique all-in-one offering – congress centre, 4* Superior Swissôtel (163 rooms),

Restaurants & Bars and the Grand Casino Bern – we offer a lively, diverse environment between the national market and international brand hotels. 

As Assistant Front Desk Manager, you will support the Front Office Manager in the operational and organisational management of the front office. You will take responsibility for day-to-day operations, make informed decisions and work with the team to ensure consistent implementation of Swissôtel and Accor standards. This role is aimed at front office professionals who take on operational responsibility, make decisions and act confidently even in challenging situations.

- Active management of operational business, including guest services, upselling and professional complaint and feedback management

- Joint responsibility for the management, training and performance development of the front office team

- Ensuring a structured flow of information within the team and to relevant interfaces

- Joint responsibility for administrative and finance-related processes (cash management, accounting, credit policy)

- Regular quality controls and assignments as manager on duty

- Several years of professional experience in front office, ideally within the Accor Group, as well as previous management experience

- Excellent knowledge of hotel IT systems (PMS Opera Cloud)

- Solid understanding of front office processes, key figures, quality standards and revenue management

- Very good knowledge of German and English, other languages an advantage

- Resilient, structured and responsible

- Hands-on mentality with an eye for detail and operational quality

- Committed in your approach to guests, team and interfaces

- A responsible position with a clear operational leadership role

- Close cooperation with the front office manager and hotel management

- A lively, professional environment with short decision-making processes

- Modern employment conditions and attractive social benefits

- Discounted staff meals and fringe benefits in-house

- Development and career opportunities within our company and the Accor Group

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.