Assistant E-Commerce Manager

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

Job Responsilibities:

Strategic Planning

• Participate in strategic planning and budgeting processes, providing digital commerce expertise and insights.
• Develop comprehensive annual digital plans encompassing all channels and revenue levers across direct and indirect distribution

OTAs - In consultation with and subject to approval from the Director of Revenue:

• Manage relationships with Online Travel Agencies (OTAs) such as Booking.com, Expedia, etc.
• Coordinate OTA strategy
• Optimize listings and manage content on all third-party websites.
• Monitor and analyze performance metrics to enhance visibility and conversions.
• Activate and manage digital tools on OTAs platforms (Booking.com Sponsored Ads, Expedia Travel Ads, Packages, Visibility Boosters, etc.)

Website Management - In consultation with and subject to approval from the Director of Marketing Communications:

• Oversee the design, functionality, and content of hotel websites (All.com, Brand.com, and standalone websites), in consultation with and subject to approval from the Directorof Marketing Communications
• Optimise all websites for SEO and user experience while maintaining and adhering to brand standards
• Update websites regularly with current promotions, events, and content to drive bookings for Rooms, F&B outlets, and MICE
• Maintain consistent hotel and F&B presence across third-party platforms and booking channels (Google, Chope, Eatigo, Quandoo, etc.), ensuring information is up to date.

Digital Marketing & e-Commerce - In consultation with and subject to approval from the Director of Marketing Communications:

• Develop and implement comprehensive digital marketing strategies, including SEO, content marketing and email marketing, with focus on Rooms, F&B outlets, and MICE
• Ensure brand consistency across all digital platforms (images, videos, descriptions, offers, etc.)
• Manage email marketing campaigns using third-party tools for Rooms, F&B, and other outlets in alignment with hotel strategy and corporate guidelines
• Manage and optimise all existing e-commerce channels, including Oddle
• Identify, implement, and manage new distribution and sales channels for Rooms and F&B, including food delivery platforms (Grab, Foodpanda, Deliveroo), marketplaces (Shopee, Lazada), and social commerce (TikTok Shop, Instagram Shop, Facebook Shop)
• Execute live selling sessions and sales campaigns to drive commercial results

Social Media & Content Marketing - In consultation with and subject to approval from the Director of Marketing Communications:

• Execute social media campaigns and strategies to drive bookings and revenue
• Curate and create content for platforms including Facebook, Instagram, TikTok, and RedNote with a focus on conversions and ROI
• Monitor social media channel performance and sentiment, identify trends and gaps, and provide recommendations to optimise commercial results

Reputation Management

• Monitor and manage the hotel's online reputation by responding to guest feedback and identifying opportunities to improve guest experience in partnership with the Quality Manager
• Work with the Director of Guest Relations to address online guest complaints and issues promptly

Data Analysis and Reporting

• Analyze data from various digital platforms to track performance and identify opportunities for improvement.
• Measure and report the performance of all digital marketing campaigns and assess against goals.
• Prepare regular reports on key metrics, such as website traffic, conversion rates, and revenue generated from digital channels.
• Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies, web tools and levers).

Job Requirements:

Required experience & Skills

• Bachelor's degree in Marketing, Business, Hospitality Management, or a related field.
• 1–3 years of experience in e-commerce or digital sales
• Strong communication skills both verbally and in writing.
• Composed and confident in dealing with luxury clientele.
• Strong understanding of current digital marketing concepts.
• Strong understanding of SEO, SEM, and online marketing strategies.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Knowledge of hotel management software and OTA platforms is a plus.
• Proficiency in web analytics tools (e.g., Google Analytics) and content management systems (CMS).
• Be familiar with the latest digital platforms to maximize revenues.

Personal Attributes:

• Strategic thinker with a proactive approach.
• Detail-oriented and highly organized.
• Creative and innovative mindset.
• Ability to work independently and as part of a team.