Assistant Director, Quality Assurance (Monitoring & Evaluation)

Our client is a visionary healthcare management organisation at the forefront of modernizing and elevating secondary healthcare delivery in Imo State, Nigeria. Recently reconstituted to enhance operational efficiency and administrative excellence, this dynamic institution is committed to ensuring that residents across the state have access to affordable, high-quality healthcare services. By leveraging innovative management practices and strategic oversight, they are reshaping the landscape of public healthcare, fostering an environment where both patients and healthcare professionals thrive.

As part of their ambitious growth and transformation agenda, they are now seeking passionate, skilled, and forward-thinking professionals to join their team. This is an exceptional opportunity for qualified individuals who are eager to contribute to a mission-driven organization and make a tangible impact on healthcare delivery in Imo State.

If you are a dedicated professional with a commitment to excellence and a desire to be part of a transformative journey in healthcare, we invite you to explore the exciting career opportunities available. Join a team that values innovation, integrity, and the pursuit of healthcare excellence for all.

Job Summary

The Assistant Director, Quality Assurance (Monitoring and Evaluation) will lead the development, execution, and continuous strengthening of the organisation’s quality assurance and M&E systems to ensure high standards of patient care, service delivery, and organisational performance. This role focuses on improving clinical outcomes, enhancing operational efficiency, and promoting a culture of continuous quality improvement. Through robust monitoring frameworks, data-driven evaluations, and organisation-wide quality initiatives, the position ensures that services meet established quality benchmarks, national health standards, and patient safety expectations.

Responsibilities

• Design and implement comprehensive monitoring and evaluation frameworks to track service delivery quality, patient outcomes, operational efficiency, and strategic performance indicators.
• Lead development and periodic review of quality assurance tools, standards, SOPs, and clinical governance protocols across the organisation.
• Coordinate routine quality assessments, patient safety audits, data quality reviews, and performance evaluations across clinical and non-clinical units.
• Analyse quantitative and qualitative data to identify performance trends, quality gaps, risks to patient outcomes, and opportunities for improvement.
• Produce high-quality dashboards, evaluation reports, and performance briefs to inform leadership decision-making and strategic planning.
• Support clinical and operational teams in implementing quality improvement projects, root cause analyses, and corrective/preventive action plans (CAPA).
• Strengthen organisational adherence to national quality and patient safety standards, accreditation requirements, and continuous quality improvement practices.
• Lead capacity-building initiatives on M&E principles, quality improvement tools, data utilisation, and performance reporting.
• Facilitate multidisciplinary quality review meetings, morbidity and mortality reviews, and patient safety learning forums.
• Collaborate with department heads to embed quality culture, improve workflow efficiency, and ensure sustained performance improvement.

• 10–15 years’ experience in quality assurance, monitoring and evaluation, performance improvement, or clinical governance within the healthcare sector, with at least 3 years in a senior or supervisory role.
• Bachelor’s degree in Public Health, Health Services Management, Epidemiology, Statistics, or a related field; a Master’s degree or recognised quality certification (e.g., CPHQ, HQS, M&E certification) is highly desirable.
• Demonstrated experience designing and implementing M&E systems, quality frameworks, and data-driven performance improvement initiatives in a healthcare environment.
• Strong analytical capabilities with proven competence in data interpretation, performance measurement, and healthcare quality methodologies.
• Solid understanding of national healthcare quality standards, patient safety frameworks, and hospital quality improvement practices.
• Excellent communication, leadership, stakeholder engagement, and facilitation skills.
• Must be a resident of Imo State or open to relocation.