Assistant Director of IT & Data Services

Candidates must submit a cover letter to considered for this position. This position is not a remote job and requires regular office attendance.

WE OFFER EXCELLENT BENEFITS:

FREE Employee Medical Insurance

FREE Employee Dental Insurance

FREE Employee Vision Insurance

Sick leave (8 hours of paid sick leave per month)

Vacation (Minimum of 2 weeks paid vacation)

Discounted health memberships

Retirement (Employer contribution - 3% contribution and an additional 3% employer match)

FREE Long-Term Disability Insurance

FREE Life Insurance

13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger. 

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

The Assistant Director of IT & Data Services is an in-person position where supervision and support to the IT & Data Services team will be key activities. This position oversees department operations and ensures quality control of systems and data while optimizing processes. This position develops strategies and drives big picture projects tasked to the IT and Data Services teams. As the HIPAA Compliance Officer, this position works closely with the Security and Privacy Officers to maintain HIPAA compliance. This position also works to achieve contract and federal compliance in other areas of agency activities. This position is a key player in CCEW’s Enterprise Risk Management efforts.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

Success in this role requires more than technical expertise. The responsibilities below draw on three foundational competencies: Complex Adaptive Skills- the ability to navigate ambiguity, identify emerging opportunities, and respond creatively to shifting conditions; Interpersonal Skills- effective communication, collaboration, and the capacity to inspire and influence across teams and leadership levels; and Systems Thinking- the ability to understand how individual processes, data, and decisions interact and affect the organization as a whole.

Supervise the IT and Data Services Teams and with the VP, develop and execute long-term, big-picture strategic and operational plans to support the agency’s goals. (Interpersonal Skills; Systems Thinking)

Function as the agency’s HIPAA Compliance Officer and work regularly with the Privacy and Security Officers to achieve and maintain compliance. Assist in CCEW’s ongoing efforts to achieve HIPAA compliance as directed by the Supervisor. (Interpersonal Skills; Systems Thinking)

Monitor, perform, and report on auditing needs for federal and contract compliance. (Systems Thinking)

Maintain strict confidentiality (e.g., passwords and other system security features) for the purpose of ensuring agency security. (Interpersonal Skills; Systems Thinking)

Inspire and motivate employees through positive encouragement and incentive initiatives. (Interpersonal Skills, Complex Adaptive Skills)

Communicate with other CCEW programs about shifting agency priorities and projects. (Interpersonal Skills, Complex Adaptive Skills)

Assess and analyze department tasks, projects, and tools to find ways to optimize team effectiveness. (Systems Thinking, Complex Adaptive Skills)

Identify potential problems and points of friction and find solutions to maximize efficiency and department outcomes. (Complex Adaptive Skills; Systems Thinking)

Identify opportunities to expand or shift course based on agency and community needs. (Complex Adaptive Skills)

Promote consistent data collection practices to ensure data integrity and reliability. (Systems Thinking)

Provide after hours, on-call support as needed in the IT, Data Services, and HIPAA programs to triage requests and identify urgent needs.

Respond to and complete data reports and/or requests from VPs, Chiefs, and CEO in a timely fashion.

Travel to other CCEW offices to provide front-line/in-person systems support.

Work as a team member to ensure the success of the IT & Data Services Departments. (Interpersonal Skills)

Check email regularly and respond in a timely fashion.

Process administrative paperwork including check requests/invoices.

Regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.

Use appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.

Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.

Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience:

To perform this job successfully, an individual must have:

The ability to maintain the highest standard of confidentiality and integrity when handling sensitive, privileged, and critical information.

Bachelor’s degree in a relevant field AND 5+ years progressive experience with supervisory responsibilities in an office setting.

Experience in collecting, interpreting, and analyzing data required.

Experience with data visualization software (e.g., Power BI, Tableau) preferred.

Demonstrate analytical skills with the ability to apply creative solutions to complex problems required.

Prior work experience in areas related to social services, education, and/or poverty preferred.

Prior work experience with federal compliance and risk management preferred.

Prior work in strategic priorities project management preferred.

Must have and maintain a current Washington driving license and evidence of automobile liability insurance.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates/Licenses:  To perform this job successfully, an individual must:

Successfully pass background check applicable to position.

Physical Abilities:  To perform this job successfully, an individual must be able to:

Regularly sit, stand, climb, walk, lift, pull/push, carry, grasp, reach, stoop/crouch, crawl, talk, hear, taste, or smell.

Clearly see 20+ feet, with or without corrective lenses and differentiate between colors (no color blindness)

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.

Attendance: ability to consistently arrive and be able to work as scheduled.

Computer/Technical Ability: working knowledge of:

Word Processing software

Spreadsheet software

CRM software

Internet/web-based software

Email systems/Exchange.

Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.

Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.

Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.

Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.

Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.

Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.

Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the agency’s policies and applicable laws.  Applicable supervisory responsibilities include interviewing, hiring, training, and coaching employees, planning, assigning, and directing work, reviewing performance appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

Noise Conditions: exposed during a shift to constant or intermittent sounds at a level sufficient to cause hearing loss or fatigue.

Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.