Assistant Community Manager in Charlotte, NC

Assistant Community Manager

Location:  Rosewood Commons I & II- Charlotte, NC

Summary
Supports efficient property operations under the Community Manager. Oversees daily functions including leasing, pricing, collections, administration, resident services, and maintenance coordination. Ensures compliance with policies during leasing and application processing. May supervise onsite staff in the Manager’s absence. Must be flexible to work varied schedules, including weekends and holidays.

Key Responsibilities

Financial Management

Assist with monitoring budgets and controlling expenses

Support annual utility analysis

Ensure timely collection and deposit of rent, fees, and other income

Review accounts receivable weekly; issue late notices

Review, code, and submit invoices

Monitor monthly budget reports and suggest adjustments

Purchase supplies/equipment as directed (approval required for large expenses)

Property Operations

Conduct daily property inspections to maintain quality and safety

Monitor occupancy and maintain waiting lists

Support resident retention efforts (events, programs, communications)

Assist with lease renewals and occupancy strategies

Ensure maintenance is completed and documented

Inspect vacant and repaired units for readiness

Obtain bids for capital improvements and make recommendations

Monitor landscaping, safety risks, and overall property condition

Assist with required inspections and reports

Staff & Vendor Coordination

Support recruiting, training, and staff development

Promote teamwork and positive work environment

Ensure timely personnel administration (evaluations, payroll, etc.)

Enforce company policies and regulatory compliance

Coordinate closely with maintenance staff

Resolve vendor/contractor issues

Resident Relations

Resolve resident concerns professionally and promptly

Handle disputes according to company guidelines

Plan and attend resident events

Deliver high-quality customer service

Compliance

Complete move-ins, move-outs, recertifications, and documentation

Ensure compliance with HUD, LIHTC, Fair Housing, and other regulations

Interpret regulations and recommend process improvements

Prepare for audits and inspections

Additional Duties

Attend training programs

Perform leasing and operational duties as needed

Complete other assignments as directed

Skills & Abilities

Strong communication and interpersonal skills

Organization and multitasking ability

Sales and customer service skills

Ability to work independently with professionalism

Attention to detail and problem-solving skills

Team-oriented mindset

Qualifications

Property Manager/PMIC license preferred

Experience in leasing, sales, or customer service

Knowledge of property management laws and financial practices

Valid driver’s license or reliable transportation

Education & Experience

College degree preferred

Experience with Microsoft Office and property management systems (Yardi, Rent Café, etc.) preferred

Additional Information

Regular attendance required

Ability to perform basic math and business communication tasks

Physical ability to inspect properties and perform routine duties

Benefits

Health (HDHP & PPO), dental, and vision insurance

Life and disability coverage

HSA and FSA options

401(k) plan

Employee Assistance Program

Paid holidays (including birthday)

Up to 130 hours PTO

About NHE, Inc.

NHE is a Greenville, SC-based real estate management company specializing in HOA, multifamily, and apartment management. The company emphasizes quality service, innovation, and strong relationships with residents and owners.

EOE