Assistant Community Manager at Grande at Geyser Falls

Assistant Community Manager

Property Name:  Grande at Geyser Falls - Boiling Springs, SC

Position Outline:

Responsible for the efficient operation of the assigned property under the direction of the Property Manager. On a daily basis, the Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, administration, resident services, and maintenance. The APM is also responsible for overseeing all sales activities in assigned property from lead generation through close. This includes leading the sales team and ensuring the successful leasing of apartments by adhering to property policies and procedures during the application process (e.g., qualifying potential residents, verifying applications etc.). Must be flexible and able to work varied schedule, including weekends and some holidays as required.

Responsibilities:

Manage the sales process from start to finish to achieve sales goals

Find qualified leads through referrals, networking, electronic media, company supported advertisement and outreach marketing efforts

Monitor closing ratios and coach sales team to achieve sales goals

Monitor the accuracy of all leasing paperwork

Assist in ensuring all monthly rental payments and fees owed are accurately collected and posted

Help ensure the property and its apartment homes are of the highest quality via personal inspection

Use customer service skills to receive resident requests, complaints and comments, and then resolve concerns quickly and effectively

Ensures that all applicable deposits, rents, other fees and ancillary revenues are collected and deposited.

This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

Qualifications:

College degree is preferred but not required. Good communication skills and an ability to interact with a wide range of people.

Property software (Yardi Voyager, Popcard, Payscan, Rent Café preferred)

Property Manager License preferred but required within six months of employment

Multifamily leasing, sales and/or customer service experience is required

Knowledge and comprehension of Fair Housing Laws

Skills:

Able to meet/exceed sales objectives

Sales-minded individual with attention to detail

Excellent follow-up skills via email, text, writing and phone

Positive attitude, strong work ethic, reliable and self-motivated

Microsoft Office Suite including Word, Excel, and Outlook

Strong communication skills with outgoing personality

Professional written and verbal communication skills

Must have the ability to work with little direction maintaining confidentiality and professionalism.

Able to multi-task and be a team player

Company Benefits

All full-time employees are eligible to participate in our benefits program.  NHE offers:

HDHP Health Insurance Plan

PPO Health Insurance Plan

Vision Insurance

Dental Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

Health Savings Account (offered for HDHP plan)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

401k Retirement plan

12 Paid Holidays (includes Birthday Holiday)

Up to 130 hours of PTO

Company Information

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

 EOE