Assistant Branch Manager

Ready to make a difference? Apply now and be part of Team Imagenet, LLC!

About the Role: Join our team as Assistant Branch Manager, where you will play a crucial role in supporting the Branch Manager. This role will require mailroom operations, warehouse operations, and driving. This position requires a strong understanding of healthcare medical claims, benefits, and policy workflows, along with proficiency in healthcare terminology as it applies to mailroom operations and facilities support duties.

Job Type: Full-time - On Site (Cypress)

Schedule: Monday - Friday 7:30 am – 4:00 pm PST

Pay: $20.00 - $25.00 per hour DOE

What We Offer:

Paid training period

Medical, Dental, Life, Vision, HSA, 401K

Paid Holidays

PTO

Equipment provided

Job Duties

Assistant Branch Manager duties:

Open, organize, sort, and research mail and documents.

Use copiers, scanners, mail openers, and labeling equipment.

Set up equipment, load materials, clear jams, and resolve other simple malfunctions as needed.

Serve as backup for Manager, as needed.

Provide guidance, training, and support to team members.

Maintain excellent relationships with all drivers, carriers, clients, etc.

Ensure accurate identification and categorization of mail items.

Oversee the preparation of outgoing mail, including packaging, labeling, and postage.

Develop and implement efficient procedures for sorting incoming and outgoing mail.

Handles any additional responsibility which may be assigned.

Collaborate with other departments to ensure timely and accurate mail processing.

Communicate effectively with team members and serve as a point of contact for escalated issues.

Adhere to all Federal, State, Local, OSHA and Company safety and security regulations and policies.

Ensure the team adheres to all privacy, confidentiality, and company policies.

Implement quality control measures to ensure the accuracy of sorting, preparation and scanning.

Identify process improvement opportunities and recommend system enhancements.

Work to optimize processes and reduce errors.

Ensure all time guidelines are met for pick up and deliveries.

Oversee the maintenance of scanning and prep equipment.

Coordinate with the maintenance team to address any equipment issues promptly.

Ensure team members are trained in the proper use and care of equipment.

Supervision of 3-6 direct reports

Driver duties: (Back-up duties as needed)

Safely operate company vehicles between office, client offices and post offices

Transport documents between office and/or post office

Drive to additional locations as instructed for document pickup/delivery

Maintain accurate delivery records and documentation

Perform basic vehicle maintenance checks and report any issues

Warehouse duties: (Back-up duties as needed)

Unload already processed documents stored in banker boxes and organize on shelves

Remove boxes required for shred

Dump documents into shred bins

Prepare documentation for onsite shredding

Maintain a clean, organized warehouse environment

Operate equipment such as pallet jacks

Use ladders to stack boxes on high shelving

Additional Responsibilities

Maintain Confidentiality: Adhere strictly to confidentiality policies and safeguard sensitive member information.

Escalate Complex Issues: Escalate complex issues to supervisors or managers for further assistance and resolution.

Continuous Learning: Stay updated on changes in health insurance regulations, policies, and procedures.

Contribute to Team Success: Collaborate effectively with team members to achieve shared goals and maintain a positive work environment.

Preferred Experience:

Comprehensive knowledge of healthcare industry practices, including:

Medical claims mail processing procedures

Policy and procedural workflows, creation and design.

People leadership (1-3 years)

Valid driver's license with a clean driving record

Proficient in computer operations, including data entry, screen navigation, and keyboarding

Ability to lift and move items weighing up to 60 pounds

Demonstrated excellence in customer service and client interaction

Strong adherence to daily schedules, tasks, and performance metrics

Ability to multitask effectively while maintaining high attention to detail

Self-motivated, well-organized, and skilled in time management and problem-solving

Capable of working independently and collaboratively within a team environment

Requirements:

High School Diploma or GED required

Valid driver’s license

Minimum of 2 yrs experience in one or more of the following areas in a mailroom/facilities capacity:

Claims examination

Health Insurance

Customer Service or Call Center

Medical office or other healthcare-related fields

Driving experience

Ability to lift and move items weighing up to 60 pounds

Strong attention to detail and organizational skills

Warehouse organization skills

Excellent time management and ability to work independently

Ability to work in a fast-paced environment

Excellent verbal communication skills

Proven experience in customer service related to claims processing, billing, or similar functions

Must successfully pass a criminal background check

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.