Assistant Accommodation Manager

Position: Assistant Accommodation Manager

Reports to: Accommodation Manager/ General Manager

Newtown Park are currently recruiting for a Assistant Accommodation Manager. To lead and support the Accommodation team in consistently delivering exceptional standards of cleanliness, guest service, and team performance. You will play a key role in training, supervising, and motivating the team while maintaining a culture of care, continual improvement, and accountability.

KEY RESPONSIBILITIES

Ensure all rooms, public areas, corridors, and facilities are cleaned and maintained to the highest standards.

Promote a caring, respectful, and inclusive working atmosphere.

Respond compassionately to guest needs, special requests, and feedback.

Ensure food and beverage items are cleared promptly and appropriately.

Oversee VIP service and turndown duties where required.

Uphold and improve the departmental SOPs, ensuring consistent service and cleanliness across all areas.

Deliver daily '15-minute' standards training and maintain records for HR.

Support and coach team members through on-the-job training, inductions, and structured development plans.

Monitor and maintain stock levels of linen and supplies, ensuring quality and cost-efficiency.

Lead departmental cleaning programmes and evaluate effectiveness regularly.

Ensure compliance with uniform, grooming, and name badge policies.

Guarantee adherence to health & safety legislation and hotel policies.

Maintain accurate rosters and ensure legal breaks are recorded and respected.

Oversee the correct handling and documentation of lost property.

Monitor guest complaints and ensure all issues are resolved with empathy, fairness, and transparency.

Take ownership of daily operations, assigning and supervising tasks to ensure efficiency and quality.

Communicate regularly with Reception and other departments regarding guest movements and requests.

Attend management meetings, contribute ideas, and support hotel-wide initiatives.

Collaborate with HR on staffing needs and assist in recruitment and onboarding.

Inspire your team through visible leadership and a hands-on approach.

Assist in meeting room set-up and service when required.

Support the collection and distribution of departmental supplies.

Maintain cleanliness and organisation in staff changing rooms, linen rooms, and storage areas.

Take part in performance appraisals, job chats, and disciplinary procedures where needed.