Asset Strategy Transition Lead

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Asset Strategy Transition Lead ensures Asset Strategy services are translated into consistent, scalable, customer‑ready outcomes during onboarding, platform and service transitions. They connect customers, service teams and platform delivery to enable reliable, technology‑enabled service delivery as the capability matures and scales.

Our offices are based in Wellington.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As Asset Strategy Transition Lead you will:

• Lead and coordinate customer onboarding, offboarding and platform transition activities

• Act as the technical business analyst for service process changes

• Identify and enable process and automation opportunities to reduce manual effort, improve consistency and support service scaling

• Support the introduction and responsible use of AI‑enabled capabilities within service operations

• Develop and maintain consolidated reporting and operational dashboards

• Maintain and ensure consistency of core service collateral and processes

• Propose service, tool and process improvements that support growth and expansion.

As you grow in the role and make it your own, needs may change to reflect customer and stakeholder requirements.

What you’ll bring

Required experience:
• Service delivery (preferably ITIL) and operational change
• Leading or supporting customer transitions, service or platform changes
• Working with multiple enterprise tools and platforms (SAM tools, service management systems, CRM/workflow tools)
• Working cross functionally with technical, commercial, and delivery teams
• Strong process design and documentation skills across tool ecosystems
• Strong analytical capability, including reporting and dashboard development
• Confident in managing multiple stakeholders during periods of change.

Nice to have experience:
• Power BI, Zendesk, Snow, ServiceNow or similar platforms
• Software procurement or software asset management
• Change management
• AI or automation toolsets
• Develop and implement long-term service improvements.

Why join us here at Datacom?

Datacom is one of New Zealand and Australia’s leading, locally owned, technology companies. We operate at the forefront of technology to help Australasia’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new experiences and opportunities.

Our people give Datacom its unique culture, and energy you can feel. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in our fun and friendly environment and our people support.

Our values are at the heart of how we work:

• Exceed customer expectations

• Look beyond today

• Thrive together

• Everyone has a part

• It’s the people

• Courage to act.