Asset Recovery Coordinator

Why Join EQB — and Why This Role at Bennington Financial Corp Matters

Being a traditional bank just isn’t our thing. At EQB Inc., we challenge ourselves to think differently and build innovative financial solutions that better serve Canadians.

We do this by bringing together a talented team of curious, agile thinkers who aren’t afraid to challenge the status quo. If you’re passionate about redefining the future of banking—while having fun and making a real impact—this could be your next big opportunity.

Today, EQB serves more than 800,000 Canadians through Equitable Bank, Canada’s Challenger Bank™, and has been operating for over 50 years. Through our wholly owned subsidiaries, including Concentra Bank, we support credit unions across the country serving more than six million members. Together, we manage over $142 billion in assets under management and administration, with a clear mandate to drive meaningful change in Canadian banking.

Our digital platform, EQ Bank, has been recognized as one of the top banks in Canada on the Forbes World’s Best Banks list every year since 2021—an endorsement of our customer-first, innovation-driven approach.

About This Role: EQB × Bennington Financial Corp Partnership

This position is being recruited by EQB on behalf of our wholly owned subsidiary, Bennington Financial Corp. Bennington Financial Corp plays a critical role within EQB’s ecosystem, specializing in commercial equipment financing and leasing. It extends EQB’s reach beyond traditional banking into a highly specialized and fast-growing segment of the financial services landscape.

Joining Bennington means: Being part of the EQB family, with the stability, scale, and purpose of a leading Canadian challenger bank, Working within a specialized, entrepreneurial business where your contributions are highly visible and impactful, Supporting a business that operates at the intersection of bank-grade governance and commercial finance agility, Helping shape compliance, risk, and operational excellence in a business that directly enables Canadian companies to grow

This role offers the best of both worlds: the backing, resources, and long-term vision of EQB, combined with the pace, ownership, and influence that comes from working within a focused subsidiary like Bennington. If you’re looking for an opportunity where your expertise matters, your voice is heard, and your work directly supports both innovation and growth—Bennington Financial Corp, powered by EQB, is a compelling place to build your next chapter!

The Work

This position reports to the Manager, Asset Recovery and Remarketing. The candidate will be responsible for contacting customers regarding past due accounts and ensuring that payment arrangements are made to bring accounts up to date. The role is focused on finding solutions to ensure the successful performance by our customers under financial contracts and, where necessary, making strategic and difficult decisions in pursuing recovery efforts.

The Asset Recovery Coordinator must have a strong attention to detail and the ability to work well under pressure and tight deadlines. The candidate should have very strong negotiation skills, experience reading credit bureaus and other financial statements. The ability to handle challenging and difficult conversations with customers is a must and a necessary ingredient for success. A positive and professional attitude with the ability to work well both in a team environment as well as individually is crucial. The successful candidate must be organized and accurate. Strong written and oral communication skills are required and proficiency in Microsoft Office is a must.

The Core Responsibilities!:
• Contact customers by phone, email, text message and other written correspondence regarding past due accounts and other related matters

• Work with customers to bring accounts current, using established practices (term modifications) and innovative solutions (taking additional collateral, personal or real property)

• Perform and understand various searches and due diligence (i.e. credit bureaus, buyouts, asset comparables, financial statements, etc.)

• Handle and/or assist with recovery efforts of secured assets Retain and correspond with third-party servicers incidental to recovery efforts (bailiffs, remarketers, vendors, auctioneers, skip tracers, third-party collection agencies, etc.)

• Make recommendations to your Manager as well as other senior management on the best course of action

• Process delinquent files into default status

• Save meticulous notes and related documents using our file management software

• Other tasks as may be requested

Let's Talk About You!:
• A University or college degree in a business-related field is preferred

• At least 2-5 years of work experience in a similar role is required

• Bilingualism in English and French is considered an asset

• Knowledge of the leasing or finance industry is also considered an asset

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!