Artificial Intelligence Researcher

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

The team

• The Research team plays a key role in Shift’s strategy, developing AI technologies used by insurers and their clients worldwide. We design, evaluate, and industrialize cutting-edge AI systems, with a strong focus on Generative AI and agentic architectures.

• We tackle complex real-world insurance challenges such as fraud detection, liability analysis, subrogation package generation, and decision support across highly heterogeneous and unstructured data including documents, free text, images, and structured claim data.

• Our ambition is to build reliable, production-grade AI systems capable of reasoning, orchestrating tools, and operating at scale within critical business workflows.

• As an Artificial Intelligence Researcher, you will join the squad dedicated to developing claim handling agents. These AI systems automate repetitive tasks, increase operational efficiency, simplify the daily work of claim handlers, and ultimately enhance the experience of the insured.

Your role

• Stay at the forefront of Generative AI and Agentic AI, including LLMs, multimodal models, and tool-augmented agents.

• Design, prototype, and rigorously evaluate autonomous AI agents tailored to end-to-end insurance workflows.

• Translate business problems into robust agentic systems, including task decomposition, context and prompt design, tool integration, memory strategies, and advanced evaluation methodologies.

• Take ownership of AI systems from problem formulation and benchmarking to production deployment, monitoring, and continuous improvement.

• Contribute to internal frameworks, benchmarks, and shared tooling to accelerate experimentation and industrialization of agentic workflows.

• Collaborate closely with product, engineering, and data teams to ensure scalability and measurable business impact.

You've got what it takes if

• You hold a PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• You have 3+ years of hands-on experience designing and deploying AI systems, with strong exposure to Generative AI and LLM-based architectures.

• You have practical experience with prompt engineering, RAG pipelines, tool-augmented agents, and systematic evaluation of AI systems.

• You are proficient in Python and modern AI frameworks, and comfortable building production-ready systems.

• You are autonomous, rigorous, and motivated by solving complex, high-impact real-world problems.

• You are business fluent in English. We are an international company with offices in many countries and 50+ nationalities, the Shift working language is English.

• Fluency in French is a significant advantage.

Nice to have

• Experience deploying AI agents in production environments.

• Experience with multimodal models or AI-based document understanding.

• Proficiency in C#.

• Experience in the insurance industry.

Interview Process

• Talent Acquisition

• Technical stage

• Hiring Manager

• Chief Product Officer

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

• Flexible remote and hybrid working options

• Competitive Salary and a variable component tied to personal and company performance

• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth

• Generous PTO and paid holidays

• Mental health benefits

• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.