Archer IRM Client Support - Senior Associate

Archer Production Support

Role Summary & Role Description

As an Archer IRM Client Support Officer, you will assist with the administration of various aspects of the Archer platform such as managing user access/permissions, record updates, reassignment requests, data imports and exports, troubleshooting system workflow issues, and assisting with training and end-user support.  You will help ensure that the Archer IRM platform enables Risk Excellence across State Street's global footprint of business units and control functions.

Core/Must have skills

The Archer IRM Production Support will be responsible for the Level 1 support. A strong understanding of Archer’s out-of-the-box solution offerings is required.Experience required related to moving configurations in accordance with SDLC methodologies leveraging Archer packaging. 

Support and manage incoming requests into the “Archer IRM Solutions” Service Now (SNOW) Application to provide administration and support of the Archer IRM platform

Support includes tasks for user access (non-SailPoint), record updates, reassignment requests, data imports /exports and workflow troubleshooting

Additional support of a number of reoccurring tasks and reporting, as well as other ad-hoc tasks/projects as assigned

Develop and maintain effective relationships with members of the Archer IRM team, and the global user base for Archer across the First, Second and Third Lines of Defense

Maintain and execute standard operating procedures and ensuring internal controls and procedures are adhered to in the operation and maintenance of the Archer platform

Providing client support and training to user community

Proactively identifies and acts on emerging issues and works with Development teams to resolve them in the short and long term

Follow defined processes for resolving incidents and service requests, including

logging tickets in the tracking system to document service requests and incidents

and manage the helpdesk ticket queue

Technical Skills

Bachelor’s Degree, preferably in a quantitative field

4-6 years’ experience

Strong working knowledge of MS Office applications including mastery of intermediate Excel functions (e.g. VLOOKUP and pivot tables)

Excellent verbal and written communication skills

Strong technical, analytical and organizational skills and attention to detail

Excellent problem solving, research, and follow-up skills

Experience with database technologies or Archer IRM platforms is a plus

Comfortable working under pressure and with hard deadlines

Good to have skills

Strong on MS office , mastery of intermediate excel functions

Strong knowledge on Service now

Monitors and communicates system status to internal management

Work Schedule

On-Premise

Keywords (If any)

1) Archer IRM

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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