Apprentice - Service Scheduler & Logistics Administrator

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Responsibilities / Tasks

Purpose of the role:

To support the efficient planning of field service engineers and the end-to-end logistics required to complete customer service visits. The postholder will learn how to balance customer SLAs, Engineer skills, travel times, and parts availability while developing professional skills through an apprenticeship pathway.

Key responsibilities:

• Service Scheduling: Coordinate daily and forward schedule for service engineers, match jobs to engineer competence, optimise routes, maintain job status, confirm customer readiness, monitor progress, and distribute job packs.

• Logistics Administration: Arrange parts and tools, coordinate couriers and returns, support vehicle logistics, maintain tool registers, book accommodation and travel, prepare delivery notes and documentation.

• Customer & Stakeholder Communication: Act as first point of contact for customers, liaise with engineers and managers, issue confirmations and updates.

• Data & Compliance: Maintain accurate records, support compliance with policies, produce simple reports.

• Continuous Improvement: Identify opportunities to improve scheduling efficiency and participate in improvement projects.

What you will learn:

• Service planning fundamentals: skills matrices, SLAs, priority handling, route optimisation.

• Logistics operations: parts flows, inventory accuracy, courier management, returns handling.

• Safety & compliance: RAMS, permits to work, vehicle/tool security, site standards.

• Professional tools: service management systems, mapping tools, office suite.

• Communication skills: professional email/phone etiquette, stakeholder engagement.

• Data handling: basic reporting, dashboards, and audit trail management

Your Profile / Qualifications

Qualifications:

• GCSEs (or equivalent) including English and Maths. Eligibility for an apprenticeship programme.

Essential skills & Competencies:

• Strong organisation and time management.

• Clear, professional communication (written and verbal).

• Attention to detail with accurate data entry and documentation.

• Problem-solving mindset; proactive in resolving conflicts.

• Basic proficiency with Microsoft 365 (Excel, Outlook, Teams, Word).

• Positive attitude, curiosity, and willingness to learn.

Desirable:

• Awareness of field service environments and engineer scheduling.

• Familiarity with maps & route planning.

• Interest in engineering or operations

• Prior exposure to customer service, office administration, or logistics.

Did we spark your interest?
Then please click apply above to access our guided application process.