Apprentice Customer Experience

Apprentice Customer Experience

Location: Barcelona, Spain

Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse customers and internal teams. As a valued member of our company, you'll experience a culture that embraces sustainability, encourages personal growth, fosters inclusivity, and prioritizes the well-being of every employee.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Sales Order entry
Handling customers communication
Proactive follow up of Shipments to MENA & TR Region.
Tracking of open Shipments with Firmenich Freight Forwarders (Sea and Air).
Preparation of Export Documents for the assigned markets.
Close interaction with Customer Experience, Forwarders, Warehouses
Processing requests for information / quotation
Advising CSX on Logistic matters
Creation of Claims and its follow up with QN Coordinator
Incoterm handling
Creation of Reports (Event Manager)

We bring

A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
A space to grow by encouraging and supporting curiosity and an open mindset.
A culture that prioritizes safety and well-being, both physically and mentally.
The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
A flexible work environment that empowers people to take accountability for their work and own the outcome.
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
A firm belief that working together with our customers is the key to achieving great things.
An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You bring

Knowledge of Export documents (BL , Coo, Packing list, EUR1) .
Graduated in Business studies, Foreign Trades, International Logistics or Economics.
Advanced level of English.
Curious, responsible and willing to learn.
Excellent communication skills and team spirit.
Knowledge of MS Office applications and SAP knowledge is a plus.
Dynamic and Proactive attitude

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.