Apprenti(e) Gestionnaire ADV Import-Export

GEA Group

Chateau-Thierry permanent

Posted: March 20, 2026

Required Skills

Job Description

En tant que Gestionnaire Administration des Ventes (ADV) vous êtes en charge de la gestion des commandes, de l’offre à la facturation, pour l’ensemble de la Division SFT.

Responsibilities / Tasks

Etablissement des offres commerciales pour le Service au niveau national et international

• traitement de la demande client à réception
• vérification si nécessaire de la demande client par les Inspecteurs Techniques (vérification pièces)
• consultation de la BU si information manquante (délais de livraison, …)
• rédaction et envoi offre au client

Traitement et suivi de la commande jusque la facturation

• confirmation de commande (OC) et révision de confirmation de commande (si modification délais, …)
• édition ou récupération du bon de livraison (BL) pour déclenchement de la facturation
• établissement de la facturation pour envoi au client
• si requis, enregistrement des différentes imputations de gestion sous SAP
• vérification des données de commande si nécessaire avec Services Technique et/ou Commercial

Participation au process des incidents de paiement

• si requis, première relance client
• transmission complément d’informations, données nécessaires au recouvrement (réunion de service)
• vigilance sur compte client bloqué

Gestion des réclamations et litiges si incident

• enlèvement et réexpédition des pièces
• établissement d’avoir
• transmission informations de litige au Service commercial et/ou Technique

Participation à la mise en place et mise à jour des outils et process

• contribution à l’évolution/changement des outils de service (nettoyage base, remontée incidents, aide au paramétrage, key user, …)
• contribution établissement et mise à jour des process de service/entreprise

Your Profile / Qualifications

• Bac+2 en rapport à l’administration des ventes - Type BTS en commerce international en alternance
•
Bon niveau d'Anglais Indispensable

• Maitrise outils informatiques ( SAP, Microsoft Office)
• Maitrise du processus ADV
• Bien gérer les priorités
• Esprit d'équipe
• Sens de la satisfaction clients

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