AppOps/DevOps Engineer

Intuit has driven its expansion strategy from out-of-the-box software to connected services with almost 65 percent of revenue and a five-year SaaS compound annual growth rate of 27 percent. We started small in 1983 with Quicken personal finance software. Now in our third decade, our revenue tops $4 billion, and Intuit is recognized as one of America's most-admired software company with a full suite of customer-driven innovations. And, you'll discover an award-winning culture and entrepreneurial atmosphere, as we strive to be a "Best Employer" year-over-year. 

From our flagship products – Quicken, QuickBooks & TurboTax – to Mint.com, our end-to-end solutions stand as testament to our commitment to revolutionize the way millions of people manage small businesses, payroll, accounting, and personal finance. Our products and services assist customers in North America, Asia, Europe and Australia, with offices in the United States, Canada, the United Kingdom, India, and Singapore. 

Specialties:
Intuit solves unmet needs that customers would never have dreamed possible. Whether in the cloud (SaaS/PaaS), mobile, or data, we bring real-world solutions that change the way business is done around the world.

• As AppOps Engineer you will focus on the day-to-day operations of our rapidly expanding web-based offerings, ensuring service scalability and reliability.
• Responsible for driving operational excellence for the connected services that a business offers to its customers.
• Apply your knowledge of technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable & reliable customer experiences
• Analyzes and synthesizes a variety of inputs to drives the end-to-end incident management process for multiple offerings
• Includes creating, developing & managing the deployment architecture for the application
• Developing the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts
• Developing and driving incident management processes, playbooks and stakeholder communication mechanisms
• Overseeing change management & configuration management operating mechanisms
• You would need to be a part of a rotating on call schedule where you will be the POC 12x7
• Driving root cause analysis (RCA) and risk management processes
• Driving ongoing improvements and efficiencies in operational practices, tools & processes BU and Intuit-wide

Mandatory Skills:

• Strong knowledge/experience in AWS or any Cloud Computing, Chef/Puppet/Salt configuration management system and Python/Perl Coding.
• Required skills in Apache/Tomcat Web Server, JBoss, RedHat Linux, Mysql
• Monitoring tools (Wily, NewRelic, Splunk etc) setup and configuration
• Trouble shooting production issues
• Performance tuning of App/Web tier
• End to End System Administration

All your information will be kept confidential according to EEO guidelines.