Applied AI Engineer

About the role:

Forter is looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. This role is outward-facing: you will sit alongside GTM and G&A functions — Sales, Marketing, Finance, HR, Legal, Customer Success — and fundamentally alter how these teams operate with AI.

Departments outside of R&D are still early in their AI journeys, and they need technically strong partners who can understand their workflows, identify the highest-leverage opportunities, and build the solutions that actually change how work gets done. If you see the value in sitting with a business leader, understanding a painful manual process, and shipping something in a week that saves hundreds of hours, then this role is for you.

Why should you join us?

This is a unique opportunity to own the end-to-end AI transformation of entire functions, with executive sponsorship and real mandate. You’ll be working as part of an incredibly strong team of senior engineers at the forefront of AI. The work revolves around learning the latest tech in AI, and leveraging it to change how hundreds of people across the organization work every day.

You'll operate with unusual autonomy: scoping problems directly with function leaders, deciding what to build, shipping it, measuring impact, and iterating. You'll work closely with senior leadership to ensure your work aligns with company strategy, giving you company-wide business impact and visibility.

What you will be doing:

• Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.

• Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.

• Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.

• Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.

• Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.

• Measure and report on AI adoption impact — quantifying time saved, process improvements, and capability gains — to build the case for continued investment and to guide prioritization.

Who are you?

• 7+ years of software engineering experience, with a strong track record of shipping production systems.

• Demonstrated experience working directly with non-technical teams to deliver technology-driven transformation.

• Exceptional communication skills: you can run a discovery session with a VP of Sales, write a clear project brief, present results to an executive audience, and pair with a junior analyst on prompt engineering, all in the same week.

• Strong product instincts. You naturally think in terms of user problems, adoption, and measurable outcomes rather than technical elegance for its own sake.

• Comfortable with ambiguity and self-direction. You won't have a detailed backlog handed to you; you'll build it by understanding the business.

• Passionate about LLMs, prompt engineering, and AI application patterns (RAG, agents, tool use).

It’d be really cool if you also:

• Have led or played a central role in an AI or digital transformation initiative, with measurable results you can speak to.

• Have experience in product management, solutions engineering, or technical consulting roles in addition to software engineering.

• Are familiar with GTM/G&A tooling ecosystems (CRM, ERP, BI platforms, HRIS, marketing automation) and understand how AI can augment them.

• Have hands-on experience with agentic patterns (Claude Code, MCP, Strands Agents or similar), RAG systems, and evaluation frameworks.

• Have built internal AI tools or chatbots that non-technical users actually adopted and continued using.

• Have experience designing and delivering technical training or enablement programs.

Benefits include:

• Competitive salary and bonus plan

• Restricted Stock Units (RSUs)

• Private health insurance, including vision and dental coverage

• Generous PTO policy

• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024)

• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)

• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)

• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)

• Anti-Fraud Solution of the Year at the Payments Awards (2024)

• SAP Pinnacle Awards “New Partner Application Award” (2023)

• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

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