Applications Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings

Job Description

The Applications Specialist is responsible for the implementation, maintenance, and optimization of business-critical software. This role involves troubleshooting technical issues, training staff on best practices, and collaborating with IT teams to ensure applications meet the evolving needs of the organization.

Key Responsibilities:

• System Administration: Oversee the day-to-day performance of specific software applications; manage user permissions and system updates.

• Troubleshooting & Support: Act as the Tier 2/3 point of contact for complex technical issues that standard help desks cannot resolve.

• Process Improvement: Analyze how teams use software and recommend workflows to increase efficiency.

• Training & Documentation: Create user manuals, FAQs, and conduct training sessions to ensure high user adoption rates.

• Implementation: Lead or assist in the rollout of new software modules, including data migration and system testing.

• Liaison: Work as the middleman between end-users and software vendors or internal developers to report bugs and request features.

Technical Proficiencies:

• Platform Expertise: Deep knowledge of specific systems (e.g., Salesforce, SAP, Epic, AutoCAD, or Microsoft Dynamics).
• Data Management: Proficiency in SQL for querying databases or Excel for advanced data manipulation.
• Integration: Understanding of APIs and how different software systems "talk" to one another.

Soft Skills:

• Analytical Thinking: The ability to look at a workflow and spot the bottleneck before it causes a crash.

• Communication: Translating "developer speak" into plain English for non-technical employees.

• Patience: Let's be honest—teaching someone how to use a new system for the fifth time requires a steady hand.

Target Base Salary Range: $75,000 - $85,0000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology

• 3+ years of experience working in a Technical, or Customer Support environment required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

#LI-JM3

#LI-REMOTE

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.