Applications Engineer

Applications Engineer

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

About the Company

Canyon AeroConnect stands as one of the world’s leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon’s products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we’ve become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning.   

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Role purpose (position scope):

The Applications Engineer (AE) is a customer-facing member of the Sales team, responsible for building strong relationships with current and potential customers and providing high-touch support throughout the product lifecycle — from solution selection to installation and operation. The AE partners closely with Business Unit Managers and Business Development Managers to capture the voice of the customer and communicate new product needs to cross-functional development teams.

This role is designed for individuals with a technical background who want to transition into a commercial path. Over time, the AE may take ownership of a defined territory, directly driving bookings, managing customer accounts, and achieving growth targets.

Key Responsibilities:

Customer Engagement & Support

Engage with customers to identify requirements and specify Canyon solutions.

Provide after-sales support including installation troubleshooting, product training, and ensuring customer satisfaction.

Assist with DoD requirements, including commercial item justifications, where applicable.

Business Capture & Growth

Collaborate with sales team members to capture new business, including opportunity identification, business case development, and proposal generation.

Develop strong relationships across assigned accounts; in later phases, assume responsibility for territory growth and direct account ownership.

Voice of Customer & Product Roadmap

Serve as the primary voice of customer, communicating insights to cross-functional product development and engineering teams.

Support the cost estimation and pricing process to ensure accuracy and competitiveness.

Perform other duties as assigned, contributing to the success of the broader company goals.

Core Competencies:

Strong technical and commercial acumen; ability to translate customer needs into business opportunities.

Excellent analytical, verbal, written, and interpersonal skills with the ability to engage across levels and cultures.

Ethical and strategic leadership with a customer-first mindset.

Negotiation and contractual familiarity to support business capture.

Ability to navigate ambiguity and dynamic requirements throughout the sales cycle.

Confident presentation and communication skills.

Proficiency with MS Office and Customer Relationship Management (CRM) software.

Experience with aerospace products/technologies strongly preferred.

Key Measures and Milestones:

Achievement of new business wins in target markets.

Consistent delivery of above-plan booking and revenue targets.

Regular customer engagement, including on-site visits, to grow and maintain relationships.

Demonstrated ability to drive value creation for customers and Canyon through solution alignment.

Effective communication of customer feedback to shape product roadmap and strategy.

Direct Reports:

None

Education and Experience:

Technical bachelor’s degree or higher from an accredited university or college (MBA preferred but not required).

3-5 years of experience in engineering, applications, or customer-facing technical roles, preferably within aerospace.

Experience interfacing with customers or supporting sales preferred.

Prior team leadership a plus.

Key attributes:

Autonomous, entrepreneurial spirit, bias for action, cross-functional, analytical and methodical, concise.

Physical Demands:

Light physical effort in sedentary to light work; may involve lifting/carrying objects up to 10 lbs.

Extended periods at a keyboard or workstation.

Travel 35–50% (territory/customer dependent).

Work Environment:

Primarily office-based with some time at customer sites, trade shows, and industry events.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.

Canyon AeroConnect is an Equal Opportunity Employer and federal contractor committed to affirmative action. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. 

As a federal contractor, we take affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans. This position is being listed in accordance with federal contractor obligations under 41 CFR 60-300 and 41 CFR 60-741. 

If you require reasonable accommodation to complete the application process, participate in the interview process, or perform essential job functions, please contact Human Resources at [email protected] or 928-708-1550.