Application Tech Support Team Lead | On-Site | New Cairo

About us:

At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today’s most complex challenges.

About the Client:

Join one of Egypt’s premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global presence through over 50 branches and correspondents, we serve a diverse and dynamic clientele. As we embark on a groundbreaking digital transformation journey, we are committed to leveraging the latest technologies to establish a state-of-the-art data architecture that will redefine our performance and service delivery.

Role Overview:

We are seeking a highly skilled Application Tech Support Team Lead to oversee application support operations and lead integration with third-party systems and payment gateways. You will manage a team of application support engineers, ensure application stability, and use your C#/.NET development expertise to troubleshoot, enhance, and support critical banking systems. This is a leadership position for a technically strong, proactive problem solver.

Key Responsibilities:

• Lead the application technical support team to ensure high-quality service delivery.
• Troubleshoot and resolve application-related incidents, including integrations with payment gateways and third-party services.
• Collaborate with development teams to deploy fixes, enhancements, and upgrades.
• Analyze system performance and proactively recommend improvements.
• Ensure proper documentation, reporting, and knowledge sharing within the team.
• Mentor junior team members and promote best practices in application support.

Requirements:
Requirements:

• 6+ years of technical support experience in the banking industry.
• Proven expertise with 3rd party integrations and payment gateways.
• Strong C# programming experience, including:
• ASP.NET & ASP.NET Core
• .NET Framework & .NET 6/7+
• Entity Framework / EF Core
• Web API / RESTful Services
• LINQ
• ADO.NET

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• Front-end development skills (HTML, CSS, JavaScript, Angular, React) are a plus.
• Strong leadership skills with a track record of leading or mentoring teams.
• Excellent communication and problem-solving skills.

Benefits:
• Attractive, market-leading salary package in EGP
• Clear career advancement path with professional development opportunities
• One-year contract with Xenon7, presenting a significant opportunity for renewal.