Application Support Sr Manager, Finance Applications - Hybrid (Houston or Dallas, TX)

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This position will be responsible for support, development and implementation of applications that support AECOM finance business users, particularly in the Source-to-Pay (S2P) functions.  Coordinating with AECOM business stakeholders and 3rd party resources, this position serves as the primary contact point and liaison with business user communities.  Work with global/regional executive teams and business stakeholders to establish priorities and requirements for those applications that support their functions.  The ideal candidate will have a proven background supporting Coupa S2P in complex environments and a demonstrated ability to bridge functional and technical requirements. This role offers the opportunity to help define the future-state vision of Coupa within the organization, with growing aspirations for analytics, automation, and system expansion.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Dallas or Houston, TX.

• Serve as AECOM technology senior manager and SME for business users across financial enterprise applications – including Coupa Procurement Cloud and associated integrations
• Provide day-to-day user support, resolve issues, and partner with Coupa support as needed for escalations, upgrades, and special projects
• Manage internal and 3rd party resources to ensure assigned tasks are completed accurately and on time
• Interpret business requirements and deliver creative, scalable Coupa-based solutions that align with platform capabilities and strategic goals
• Partner with application business owners and stakeholders across Finance, IT, and Operations to align technology with business objectives, recommend improvements, and ensure enterprise adoption
• Identify opportunities to expand and optimize Coupa usage across business units; champion adoption, lead onboarding, and help build a roadmap for system growth
• Develop reports and dashboards that provide insight into procurement activity, compliance, and system performance
• Timely escalation of issues and measure against SLAs
• Ensure that the team maintains clear communication with all channel partners, and that all due dates and commitments for project proposals and documentation are satisfied
• Coordinate appropriate user training and development of associated supplemental materials, presentations and documentation
• Drive continuous improvement, monitor performance metrics, and ensure platform stability and efficiency. Establish best practices for development, testing, deployment, and service management.

Minimum Requirements:

• Bachelor’s degree in Business, Management Information Systems, Accounting, Computer Science or IT related fields plus at least 10 years of experience supporting procurement or accounts payable systems, including at least 5 years of direct experience with Coupa S2P in a large scale, global enterprise, or demonstrated equivalency of experience and/or education
• At least 2 years of leadership experience
• Experience with Coupa implementations and enhancements across multiple modules
• Strong understanding of Coupa platform capabilities and constraints, with the ability to guide solution design and challenge assumptions from technical teams
• Demonstrated ability to analyze requirements, assess feasibility within Coupa, and identify alternate, more efficient solution paths
• Proficient in reporting and data analysis within Coupa; capable of working with queries, dashboards, and ad-hoc reporting
• Skilled in troubleshooting issues and discerning between system limitations vs. vendor capability gaps
• An excellent project manager with sound technical skills, advanced analytical ability, good judgment, and strong business focus
• Strong experience in system development methodology (Waterfall, Agile) and ability to bridge different methodologies as the project requires
• Highly analytical and self-motivating individual with ability to prioritize, meet deadlines, and manage changing priorities
• Be able to deal with ambiguity and make quality decisions in a dynamic, fast-paced environment
• Ability to articulate ideas to both technical and non-technical addresses
• Able to quickly learn new technologies as they become prevalent and widely implemented including decision making, time management, and task prioritization

Preferred Qualifications

• Experience with Oracle EBS
• Strong communication and presentation skills
• Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels and thrive in a cross-functional matrix environment
• Experience working within a similar industry / professional services firm
• Experience with ServiceNow for ticketing and product support

• This position does not offer sponsorship for US work authorization, now or in the future
• Relocation assistance is not available for this position.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.