Application Support Officer - 4 months Fixed Term

Hamilton City Council it is our purpose to improve the wellbeing of Hamiltonians – this is why we exist.

This position contributes to the wellbeing of Hamiltonians by managing and processing applications related to animal education and control, as well as trading in public places. Through this work, it supports public order, promotes responsible pet ownership, and encourages the safe and respectful use of shared spaces across the city.

He angituutanga: The opportunity 

Are you someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering excellent service? We’re looking for an enthusiastic Applications Officer to join our team in the City Safety & Resilience Unit on a four-month fixed term, where your work will directly support the wellbeing of our community.

In this role, you’ll be helping to process applications for registrations, licences, permits, and certificates. You’ll be the friendly face (or voice) that customers interact with, ensuring their experience is smooth, positive, and efficient.

You’ll work closely with a wide range of internal teams—including Community Group, Customer Services, Information Services, and other applications teams—to make sure everything runs like clockwork. Collaboration is key here, and your ability to build strong relationships will help us deliver better outcomes for everyone.

Your day-to-day will involve:

• Handling new and renewal applications with accuracy and timeliness.
• Responding to customer queries and providing support that reflects our commitment to exceptional service.
• Entering and maintaining data in our regulatory systems and databases.
• Managing appointments for inspections, interviews, and customer meetings.
• Following up on overdue applications, processing invoices, and ensuring fee transactions align with Council policy.

We’re looking for someone who’s flexible, adaptable, and ready to jump in wherever needed. You’ll be a valued team member who supports others, contributes to a positive work environment, and helps us meet our legislative and service delivery goals.

If you’re ready to make a real impact and be part of a team that values professionalism, collaboration, and community service, we’d love to hear from you.

Oo puumanawa me oo wheako | Your skills and experience

• Sector Experience: Previous experience in local government or a similar regulatory environment, particularly in administration and customer service.
• Legislative Knowledge: Familiarity with the Dog Control Act, Litter Act, and relevant Council bylaws.
• Regulatory Interpretation: Confident in reading, interpreting, and applying legislation, regulations, and bylaws in day-to-day work.
• Time Management: Strong organisational skills with the ability to manage competing priorities effectively.
• Communication Skills: Excellent verbal and written communication, with a clear and professional style.
• Relationship Building: Able to work well with people from a wide range of cultures and backgrounds, maintaining positive and respectful relationships.
• Customer Service Excellence: Committed to delivering a high standard of service and making sound judgments based on customer needs.

He aha te wariu o te utu kaimahi? | What’s the salary?

Circa $70,000 dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer – Review

You’ll have access to a range of benefits (HCC) including: 

• Flexible by choice; an award-winning flexible working policy
• Opportunities for professional development
• Eye testing/glasses cost reimbursement
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the Position Description
• Click apply
• Complete the application process including the specific questions

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 05/04/2026

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.