Application Support

Two95 International Inc.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia permanent

Posted: April 1, 2026

Quick Summary

Supports application development and maintenance by providing technical support and resolving system issues. Requires technical expertise in application development and system administration, as well as excellent communication skills. Provides high-quality services to internal clients while ensuring customer satisfaction.

Job Description

Job Descriptions

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Ability to always keep Customer at the forefront of all requests and advocate for the Customer’s needs. Advocate for Customer Success

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Own and track tickets within SLAs

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Identify, resolve or manage the resolution of system issues

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Familiarity with multichannel service delivery and communications to handle service requests

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Supports internal clients with system admin tasks and product knowledge expert advice.

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Seek more information, by asking the right questions to collect information to assist and resolve the issue

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Communicate to all levels to ensure clients and management are informed of issue status and updates.

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Manage escalation to 2nd Line

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Improve, manage and update Knowledgebase

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Familiar working with automated system monitoring and applications across large networks

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Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers from multiple regions.

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Be a part of a scheduled shift rotation

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Assignments as required and relevant by Management

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Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs

Job Requirements

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2+ year of experience in a relevant customer service or technical support position.

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Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.

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