Application Support II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Application Support II

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
We're looking for an Application Support Engineer to help us support all our application products to keep availability, follow observability procedures, escalate findings to Development team and solve problem diving on code and tools used (Ruby, Jboss, containers, Cloudwatch, Grafana). Further, this engineer will involves using awesome agile practices, including cross-functional collaboration with infrastructure and QA teams, fast iteration cycles, continuous integration, continuous delivery, and writing well-tested code.
Job Description:

Develops, builds, maintains and tests assigned technologies, including associated software and hardware

Resolves problems of moderate scopes as they arise, and provides high-level technical assistance to development programmers and customers to ensure proper performances

Assists in implementation, supports configuration, and ensures standards, process, and procedures are in place

Supports compliance posture which includes escalating potential concerns, and implementing both risk mitigation plans and control functions

Drafts and reviews status reports and performs implementation and troubleshooting activities, updating project plans as required

Supports business and process improvement initiatives, proactively sharing ideas that may impact team performance

May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline

Support, implement and manage performance monitoring for our applications

Consult with product and engineering on the operational requirements of software solutions

Performs implementations to optimize platform performance, efficiency, and capacity

May guide others on implementation and troubleshooting activities.

Request proper authorizations to approve any manual transactions.

Verify operations and balances, confirm if any transactions need to be recorded in the Business Core.

Job Profile:

Demonstrated initiative in building relationships with colleagues from multiple areas (QA,Devops, Governance, Support, Operation)

3+ years of relevant exposure to development of design, technology, and process standards

3+ years exposure to working with teams that span multiple geographies and time zones

3+ years Experience in Ruby

2+ years of experience with AWS services

Experience with Cloudwatch, Grafana tools

Experience with optimizing database performance AWS RDS

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.