Application Support Engineer (Tampa, Florida)

Application Support Engineer

Educational Requirements: B.S. or B.A. in Computer Science, Information Systems, Engineering, or related field.

Experience Requirements: 24 months previous experience as a data analyst with focus in integrations, cloud services (AWS/GCP/Azure), and process automation

Job Duties

Manage and develop API integrations across platforms such as Salesforce, Cvent, HubSpot, and NetSuite, ensuring data consistency and seamless automation

Design, implement, and maintain workflow automations using scripting languages (preferably Python) and no-code tools such as Zapier

Maintain AWS cloud infrastructure, including EC2 instances, VPCs, IAM, RDS, security groups, and storage solutions, ensuring security and scalability

Manage on-premises servers using Proxmox to run services and virtualized environments

Monitor application events alerts, job schedules, capacity monitors, and performance KPIs. Create and own change requests raised to address any of the above issues

Manage and configure Linux-based systems and leverage bash scripting for system automation and process optimization

Utilize Apache Airflow for orchestration and scheduling of automated workflows across business systems

Handle escalated support cases that require engineering-level troubleshooting and solutions

Collaborate with the Application Support Manager and Analysts to translate business requirements into technical solutions

Proactively share knowledge with the team and update the knowledge base with support documentation (e.g., Confluence);

Implement and maintain dbt (data build tool) workflows to manage transformations and data pipelines

Collaborate with data teams to ensure smooth development workflows using Git and GitHub for version control and code collaboration

Manage and optimize GitHub repositories, ensuring proper documentation, branch management, and code reviews for business systems projects

Optimize system performance through automation, custom scripts, and server management

Implement data migration strategies and cloud/on-prem storage solutions for scalable business systems

Ensure all systems and integrations adhere to data security policies and industry best practices

Document technical workflows, processes, and configurations for internal and external stakeholders; and

Work with third-party vendors and internal teams to support system enhancements, upgrades, and performance improvements.

Special Skills, Other Special Skills, or Requirements

Proficiency in API management and integration, including RESTful and SOAP APIs

Strong knowledge of AWS cloud services, including EC2, RDS, VPCs, IAM, and security protocols

Hands-on experience with Python for workflow automation and scripting

Strong knowledge of Windows/Linux operating systems for managing servers and services

Experience with Apache Airflow for task orchestration and scheduling

Advanced proficiency in SQL for querying, updating, and maintaining data in relational databases

Proficiency in using Git and GitHub for version control, branching, and code collaboration

Strong understanding of version control best practices, including branch management, pull requests, and repository management

Strong problem-solving and debugging skills, with the ability to handle complex escalated issues

Experience in system architecture, data flows, and ensuring system reliability and scalability; and

Strong understanding of data security and compliance practices (e.g., encryption, access controls).

FMI provides a comprehensive benefit package consisting of paid employee medical insurance, life insurance and long-term disability, as well as other benefit elections. FMI’s package includes a strong 401(k) plan, paid time off, and parental leave benefits.

FMI is an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age.

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