Application Support Engineer

About ATLAS SP Partners

ATLAS SP Partners is a global investment firm providing stable funding, financing, advisory and institutional products to market participants seeking innovative and bespoke structured credit and asset-backed solutions. Our experienced team works closely with clients to determine optimal approaches for capital optimization and goal achievement, leveraging a holistic suite of integrated capabilities – including asset and portfolio advisory, warehouse and acquisition financing, whole loan purchase and sale, and securitization and distribution. ATLAS is proud to build upon a legacy of client excellence, distinguished by certainty of execution, deep expertise, and comprehensive service across the asset management landscape.

Our Culture

ATLAS operates as “one team” where every individual makes an impact. We grow together, win together, and embrace change as a unified organization. Our commitment extends beyond advancing markets, and we strive to make a meaningful difference in our communities and for our clients. Our people are industry leaders, driven by a passion for client service, complex problem solving, and innovation. We foster professional and personal growth in a collaborative, inclusive environment, and are proud to build upon a legacy of excellence anchored in deep expertise and client service across the asset management landscape.

Position Overview

ATLAS SP is seeking a highly technical Application Support Engineer to support and maintain mission critical applications across trading, financial operations, and data management platforms. This role requires strong troubleshooting capabilities, deep system awareness, and the ability to lead incident triage and root cause analysis in a production environment.

The ideal candidate is hands-on, client focused, comfortable working on complex financial systems, and capable of mentoring junior and offshore support team members.

Primary Responsibilities

• Provide technical production support for mission-critical financial systems

• Monitor applications, analyze logs and troubleshoot system and data issues

• Lead incident triage, coordinate resolution efforts, and drive root cause analysis

• Manage and prioritize support tickets, ensuring timely resolution and clear communication

• Develop support runbooks and operational documentation

• Train and mentor junior and offshore support team members

• Partner with application owners and engineering teams to improve system reliability and supportability

Qualification and Experience

• 7+ years of experience supporting production systems in financial services

• Solid understanding of system architecture and application dependencies

• Proficient in SQL and comfortable querying relational databases

• Experience with batch processing and monitoring systems

• Demonstrated experience leading production incident triage and root cause analyses

• Ability to work independently in high-pressure environment

• Strong written and verbal communication skills

N/A

The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

ATLAS SP is an equal opportunity employer. The firm and its affiliates do not discriminate in employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other criteria prohibited under controlling federal, state or local law.