Application Support Engineer

Confidential

Makati City, Makati Hybrid permanent

Posted: February 12, 2026

Required Skills

Job Description

JOB SUMMARY:

We are seeking a skilled Application Support Engineer to join our team. This role combines deep technical expertise in cloud-native technologies with hands-on application support experience.

This is a customer-facing support role, whereby you will be responsible for ensuring the reliability, performance, and availability of our applications running on modern infrastructure platforms, while supporting emerging AI-driven solutions.

JOB RESPONSIBILITIES:

Provide L1/L2 technical support for production applications, including incident response, troubleshooting, and root cause analysis

Manage and maintain Kubernetes clusters, including deployment, scaling, monitoring, and optimization of containerized applications

Monitor application performance and system health using observability tools, proactively identifying and resolving issues before they impact users

Collaborate with L3 development teams to troubleshoot application issues, optimize deployments, and improve system reliability

Diagnose and resolve complex networking issues including load balancing, DNS, firewalls, and service mesh configurations

Support AI/ML platforms and applications, understanding their unique infrastructure and operational requirements

Create and maintain technical documentation, runbooks, and knowledge base articles

JOB QUALIFICATIONS:

Strong experience with Kubernetes (K8s) administration and troubleshooting, including pods, services, deployments, and persistent volumes

Solid understanding of networking concepts including TCP/IP, DNS, load balancing, proxies, and network security

Proven experience in application support roles with expertise in incident management, troubleshooting and problem resolution

Experience with containerisation technologies (Docker, containerd)

Proficiency with Linux/Unix systems administration

Strong scripting skills (Python, Bash, or similar) for automation and tooling

Experience with Infrastructure as Code using Terraform for provisioning and managing cloud resources

Proficiency with Git and GitHub for version control, code collaboration, and CI/CD workflows

Experience with monitoring and observability tools (Prometheus, Grafana, ELK stack, or similar)

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