Application Support Engineer

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.

Job Description:

Summary:
Ocrolus is a fintech company that transforms documents into actionable data with over 99% accuracy. Designed to streamline document-driven workflows and automate high-stakes financial decisions, Ocrolus is trusted by leading fintech companies like SoFi, LendingClub, Cross River Bank, BlueVine, Enova, and Plaid, to name a few. Powered by Artificial Intelligence and a unique human-in-the-loop data validation process, Ocrolus plugs directly into customer workflows via API, eliminating the need for manual data work. Ocrolus has raised over $50 million in venture capital, backed by Oak HC/FT, FinTech Collective, Bullpen Capital, and QED Investors, among others.

What you'll do:

• Troubleshoot production issues affecting our operations with a sense of urgency.

• Provide solutions to client reported issues for various projects.

• Understand the application flows and processes.

• Provide clear steps to reproduce an issue for engineering teams when a bug is identified.

• Conduct root cause analysis (RCA) when needed.

• Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues.

• SLA adherence for keeping applications running in a highly available environment.

• Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.

Who we're looking for:

• Graduation in IT, Computer Science, or any Engineering discipline.

• 3+ years of hands-on experience in Software/Application support roles.

• Hands-on skills with SQL Queries, Tables, Joins, etc.

• Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.

• Excellent debugging skills, Strong problem-solving skills.

• Experience with Version Control Systems like Git and GitHub.

• Must have experience with Incident management and ticketing tools like JIRA.

• Willingness to work in 24*7 rotational shifts.

• Excellent client-facing skills along with excellent written and verbal communication skills in English.

• Good to have prior experience working with cloud infrastructure like AWS.

What you get:

• Be part of a fast-paced, high-growth startup environment.

• Chance to collaborate and work closely with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department, share your insights directly, and influence Ocrolus' business.

• Best in market compensation, unique perks, flexible benefits, and ESOPs. Along with flexible working hours, and unlimited PTO.

Life at Ocrolus

We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.