Application Support Engineer

Dijital Team Pty Ltd

Colombo Remote permanent

Posted: January 13, 2026

Required Skills

Job Description

Job Responsibilities :
• Deliver technical troubleshooting and resolution of application issues in line with Client, and in partnership with Application Vendors.
• Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLAs.
• Investigate and manage to resolution Incidents affecting Functionality, Availability, and Performance.
• Undertake tuning and scaling of systems for both performance and security.
• Manage security profiles across applications in line with IT security principles.
• Systems include:
Custom Power Apps.
Custom .Net IIS SQL applications with multiple integrations.
Dynamics 365 Finance and Operations, including Precision Forms.
Dynamics 365 Sales, and HubSpot and Resco.
Prophix (Financial Reporting).
• Provide 2nd Level technical and functional support for all ERP and CRM system users.
• Deliver client onboarding activities, maintain system training documentation, and provide training to end users.
• Evaluate inefficiencies in system functions and recommend optimal business practices.
• Document all aspects of systems to ensure knowledge is shared across the wider IT Team.
• Comply with client’s quality, environmental and health and safety procedures to proactively develop a culture of, continuous quality improvement and the provision of a healthy and safe workplace, ensuring that all practical steps are taken to meet current OHS requirements.
• You are required to familiarise yourself with and comply with all organisation policies and procedures.
• And any other reasonable requests from your manager that align with the role and your skill set.

Required Skills :
• 3-5 years working in a similar role
• ERP support experience
• Excellent troubleshooting skills
• IT Systems, Infrastructure and Application Support knowledge
• FinOps support
• Automated Form Management
• Power Automate knowledge
• API configuration and management

Desirable:
• SQL knowledge
• Scripting in various languages
• Dynamics CRM (D365) administration and support experience
• Power BI knowledge

Qualifications required:
• ITIL Foundation
• Dynamics 365 qualified
• Information Systems degree

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?