Application Support Engineer / Application Manager

AlterSolutions

Lisbon, , Portugal permanent

Posted: August 6, 2024

Job Description

APPLICATION SUPPORT ENGINEER

Working from Portugal integrated with the IT Finance Department, you integrate the Resources and Skills Department as an Application support engineer to ensure the common tasks of an application support engineer.

Available to travel within and outside Portugal, work remotely and in an

hybrid model (office and remote working).

Mission Aim your efforts to manage the best procurement management ecosystem with 2 applications – Scoops and Skipper.

Guarantee the best effort on performance and operational monitoring over the allocated period by ensuring responsiveness to the evolution requests, corrective maintenance requests, restoration of service and in compliance with defined SLAs:

• Assess the risks that may arise during your work and on the scope of responsibility.

• Guarantee the objectives and the deadlines of deliveries by guaranteeing the respect of the SLAs and its regression testing within the pre-determined test coverage ratio.

• Identify and request essential resources.

• Develop the functional or technical macro-solution (depending on its field) by seeking, if necessary, the necessary resources and expertise

• Validate the solution, the functional or technical hypotheses (depending on its field)

• Guarantee the updating of deliverables specific to the operation of the RUN according to norms and standards. Be an actor in the rise of his skills (functional and technical) on your perimeter (new project, extension perimeter, etc.):

• Manage or participate in meetings and committees related to its scope of intervention.

Contribute to communication around his profession:

• You guarantee communication to the various stakeholders at the frequency defined with customers (business lines and manager) Organize documentation/knowledge base of the solutions within his scope

• Keep it updated with the most FAQ from our clients and Bug fixing information.

• Prepare technical documentation.

• Continuous improvement approach, reducing the incidents.

• Challenge the team and share ideas.

Mandatory: 

• University graduation on IT related field.

• At least 3+ years of experience in similar position.

• Purchasing and management control experience

• Experienced in Application production run support, acting as Technical Leader.

• Accounting scope knowledge would be a plus.

• Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels, namely:

a. Meetings managements.

b. publicly present, explain and learn business matters.

c. Produce and follow up meeting’s outcomes and inputs

(meeting minutes, requests, business analysis, etc.)

d. Incident management

• Tools: Service Now, Jira Lanta, Oracle with PL SQL knowledge

(advanced level), PowerBI knowledge will be a plus.

• French (B2)

Optional: 

• Previous background as a Technical Leader on software

development

• Knowledge of Purchasing Software, e.g., Ivalua

• Experience with Oracle DB

• Experience with test tools and frameworks.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.