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Application Support Consultant

Inetum2

Lisbon, Lisbon, Portugal Remote permanent

Posted: May 11, 2026

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Quick Summary

Gestão de incidentes, problemas, suporte ao negócio, desenvolvimento, melhorias e configurações na solução de Salesforce Marketing Cloud e Data 360 (Data Cloud)

Job Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

Objetivo: 

Gestão de incidentes, problemas, suporte ao negócio, desenvolvimento, melhorias e configurações na solução de Salesforce Marketing Cloud e Data 360 (Data Cloud) do cliente.

Principais responsabilidades:

- Garantir a monitoria, integridade e disponibilidade dos sistemas de suporte às operações;

- Garantir o cumprimento das boas práticas estabelecidas pelos processos ITIL na gestão de incidentes e problemas;

- Implementar, gerir e manter processos de provisão, configuração e automação;

- Análise de problemas aplicacionais

- Desenvolvimento corretivos e evolutivos

Tecnologias:

PL/SQL

Conhecimento de Salesforce Marketing Cloud (mandatório)

Conhecimento de Salesforce Data 360 (Data Cloud) (mandatório)

Observações:

- Experiência mínima comprovada de 2-3 anos com funções de suporte aplicacional de 1ª e 2ª linha orientado ao Cliente no produto Salesforce Marketing Cloud 

- Preferencialmente com certificação Marketing Cloud Email Specialist ou Marketing Cloud Consultant

- Conhecimentos de Salesforce Data 360 (Data Cloud) 

- Preferencialmente com certificação Certified Data 360 (Data Cloud) Consultant.

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