Application Support Consultant

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of an Application Support Consultant in Netcompany?

As an Application Support Consultant you will:

• Provide Level 2/3 application support for card transaction processing systems, including incident investigation, root cause analysis, and resolution.
• Monitor application health, transaction throughput, and system performance using observability tools (e.g., Grafana, Prometheus, ELK Stack); define and track operational metrics such as transaction success rates, batch completion times, and error rates.
• Configure and maintain alerting rules and dashboards to enable proactive issue detection.
• Develop and maintain Shell and Perl scripts for operational automation, including log parsing, health checks, batch scheduling, data extraction, and SQL scripts for data investigation and reconciliation on Oracle databases.
• Manage and troubleshoot batch processing jobs, end-of-day settlement routines, and transaction posting procedures.
• Assist in the deployment, configuration, and validation of application releases across environments.
• Coordinate with vendors and infrastructure teams during production incidents and develop runbooks, SOPs, and troubleshooting guides to support operational excellence.
• Gather feedback from client operations teams to inform application enhancements and continuous improvement.

What would make you a fit for the role:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Up to 2 years of relevant experience.
• Hands-on expertise in Shell and Perl scripting on Linux/Unix/AIX operating systems.
• Proficiency in SQL and Oracle databases.
• Experience with monitoring and observability tools such as Grafana, Prometheus, or ELK Stack.
• Strong problem-solving, analytical skills, and attention to detail.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Proven ability to manage multiple tasks, prioritise, and meet deadlines.

It would also be a plus if you match some of the following:

• Knowledge of card switching systems, payment processing flows, or financial messaging standards.
• Experience with Oracle Tuxedo and/or Oracle WebLogic in a production support capacity.
• Experience working in a client-facing role within banking or fintech.

Being a part of the Netcompany team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you'll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices!

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/