Application Support Associate

Application Support Associate
Leeds Office / Full-Time 

About Zuno

Since our beginnings as BOXT in 2017 to our recent transition, Zuno has been at the forefront of digital transformation in the home services sector. Originally a pioneer in simplifying home improvements, we have evolved into a high-growth technology enterprise. Today, our market-leading platform powers clients, providing the digital infrastructure that has revolutionized how over 150,000 customers purchase and install heating, cooling, and renewable energy solutions.

Our mission is to leverage sophisticated technology to turn complex home infrastructure, from EV charging and solar to heat pumps into a seamless, stress-free, and transparent experience. Zuno bridges the gap between millions of users and a network of 10,000+ accredited experts, leveraging technology to streamline the entire installation and maintenance lifecycle

Backed by Brookfield and partnered with world-renowned household brands, Zuno is now entering its most ambitious phase. We are transitioning to a SaaS model, internationalizing our technology to empower our partners with the tools they need to dominate their respective markets.

At Zuno, you aren't just supporting a product; you are building the engine that powers up our clients.

The Role
We’re looking for someone to be part of a fast paced Platform team, building and maintaining solutions to ensure great experiences for our customers, installers and customer service team.

As an Application Support Associate you will be responsible for investigating/reproducing system issues, triaging defects, logging bugs, communicating with various parts of the business, maintaining documentation and supporting our base of Software Engineering, Field Engineers and Operational teams.

Responsibilities

Collaborate with Customer Service and Ops to triage, reproduce, and resolve platform issues.

Raise and log issues within JIRA

Create & maintain documentation relating to support using Confluence

Work closely with our development team to inform them of any bugs that need to be fixed

Communicate with our Field Engineers if they are experiencing issues on the Engineer App

Understand various types of error logs that lead towards the root cause of issue

Skills & qualifications

Strong interpersonal and communication skills

Self-motivated and driven to succeed

Strong problem solving skills

Experience using JIRA

Ability to work as part of a team or as an individual

Experience managing client, user or stakeholder expectations

Ability to meet commitments and tight deadlines

Experience analysing application logs

Beneficial skills/interests but not essential

Understanding of Agile methodologies in software development

Experience in cross browser/environment testing

Experience in testing mobile devices/applications (iOS & Android)

Proven previous experience in testing web applications and/or Back Office systems

Knowledge of AWS, Heroku, Ruby or Postgres SQL

Experience of testing on multiple platforms

Benefits

30 days annual leave + bank holidays

Private medical cover with Aviva*

4 x salary Death in Service cover with Zurich*

Enhanced family friendly leave

Salary sacrifice pension matched up to 6%

Free tea, coffee, fruit and breakfast

Modern offices

Social events

Ongoing training and development opportunities
* After probationary period