Application Support Analyst

Confidential

Makati City, Makati Hybrid permanent

Posted: March 30, 2026

Required Skills

Job Description

JOB SUMMARY:

We are seeking a proactive and detail-oriented Application Support Analyst to support data governance and operational workflows. This role will focus on analyzing reports generated from BigID, managing service requests through ITSM tools (e.g., ServiceNow), and coordinating with stakeholders to ensure data-related issues are tracked and resolved.

JOB RESPONSIBILITIES:

Analyze and interpret reports generated from BigID and similar data discovery/governance tools

Identify data issues (e.g., sensitive data exposure, classification gaps) and prepare actionable insights

Log, manage, and track tickets in ITSM tools (e.g., ServiceNow) for remediation by client teams

Prioritize incidents and requests based on severity and business impact

Monitor and follow up on open tickets to ensure timely resolution

Support operational workflows related to data governance and compliance

Work with structured and semi-structured datasets to validate and analyze findings

Collaborate with internal and client stakeholders to ensure proper handling of sensitive data

Maintain documentation and reporting for ongoing support activities

JOB QUALIFICATIONS:

Around 4 years of experience in Application Support, IT Operations, or Data Analysis roles

Strong analytical and problem-solving skills

Experience with ITSM tools (e.g., ServiceNow), including ticket logging, prioritization, and tracking

Advanced Microsoft Excel skills (formulas, pivot tables, basic macros)

Experience working with BI/reporting tools or analyzing data outputs from ETL processes

Understanding of:

Data sensitivity and classification

PCI (Payment Card Industry) and PII (Personally Identifiable Information)

Structured and semi-structured data formats

Proactive mindset with strong attention to detail

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