Application Support Analyst

Weekday AI

Bengaluru, Karnataka, India permanent

Posted: April 8, 2026

Required Skills

Job Description

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 1100000 (ie INR 5-11 LPA)

Min Experience: 3 years

Location: Bengaluru

JobType: full-time

We are seeking a Technical Support Specialist with strong expertise in BIM360 and Construction Cloud tools to deliver high-quality support and drive customer success. This role focuses on resolving technical issues, enabling product adoption, and ensuring customers derive maximum value from design and construction platforms. You will act as a key touchpoint for customers, combining technical problem-solving with a customer-first approach.

Requirements:
Key Responsibilities

• Provide technical support across channels such as calls, chat, and support cases, ensuring timely and effective resolution
• Troubleshoot product issues related to BIM360, ACC, and associated tools, identifying root causes and solutions
• Manage and prioritize support tickets while meeting defined SLAs and maintaining backlog hygiene
• Communicate clearly with customers, providing updates and setting expectations throughout the resolution process
• Handle escalations and ensure critical issues are resolved with urgency and ownership
• Contribute to and maintain internal knowledge bases using structured documentation practices
• Collaborate with product, engineering, and cross-functional teams to resolve complex issues and improve product experience
• Support customer onboarding and adoption by guiding users on best practices and configurations
• Provide feedback to internal teams on recurring issues, feature gaps, and improvement opportunities

What Makes You a Great Fit

• 3–8 years of experience in technical support, preferably in SaaS or cloud-based platforms
• Strong hands-on expertise in BIM360, Autodesk Construction Cloud, Revit, and Navisworks
• Solid understanding of construction, BIM workflows, and design collaboration tools
• Proven ability to troubleshoot complex technical issues and deliver effective solutions
• Experience working with CRM and support tools to manage customer interactions
• Strong communication skills with the ability to explain technical concepts clearly
• Customer-focused mindset with strong ownership and accountability
• Ability to collaborate across teams and handle multiple priorities efficiently
• Analytical thinker with a proactive approach to problem-solving and continuous improvement

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.