Application Support Analyst and Developer (iOS/Android)

Summary of Role 

V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 100 million users globally. 

We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government and smart homes, among many others. 

At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience. 

We are looking for an Application Support Analyst and Developer (iOS/Android)

Duties and Responsibilities 

Work with the customers for integration of the V-Key SDK components and resolve issues faced in the apps belonging to various customers 

Work within engineering team time to time to develop, maintain, and launch new features and extend platform functionality 

Understand the use case flow of the product APIs and recommend the right usage to the customers 

Act as L2/L3 support and work with customer support team during office hours and visit on-site for issues requiring deeper discussion and collaboration 

Diagnose, troubleshoot and identify solutions using Root Cause Analysis for reported issues 

Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems timely 

Review mobile app logs for troubleshooting and provide resolution for the issues reported 

Retrieve logs from the client’s app for troubleshooting and provide practical resolution 

Work with customer mobile app development teams to beta/pilot launch the apps with V-Key SDKs integrated 

Should be flexible to analyse the issues faced in the product on both iOS and Android platforms 

Study the impact of mobile OS upgrades and patches on the Product and the client app 

Adopt a pro-active approach to keep the service delivery managers and engineering teams informed on possible impacts to the customer apps 

Depending on requirement, successful candidate will be working in a hybrid arrangement with some part being on-site at client’s location in India and some remote support for Middle east and / or South East Asia region. 

Should be able to extract the logs from servers and share with product team. 

Requirements 

Bachelor's Degree or Diploma in Computer Science or related field 

Minimum 2 years of software development working experience in Android/iOS mobile application development is preferred 

Working experience with Android SDK, NDK and Java. Knowledge in Kotlin, Flutter, React Native and experience in iOS Development would be advantageous 

Strong hands-on  in Android 

Good knowledge on iOS will be an added advantage 

Prior working experience in a customer facing role would be advantageous 

Understanding and implementation experience with XCODE 

Understanding of the full mobile development, maintenance and support life cycle 

Good knowledge of application design principles, practices design patterns, DevOps and software development life cycles (SDLC) 

Publicly demonstrable work via GitHub / Blog / Apps on play / Appstore etc would be considered a big plus 

Working experience in banking / financial sector will be a plus 

Working experience in cyber security industry will be a big plus 

A strong self-starter and able to work with minimal supervision 

Ability to work in a dynamic, fast moving and growing environment 

Critical thinker and problem-solving skills 

Should be proficient in Thai language 

Team player with great interpersonal and communication skills with can-do attitude 

Ability to plan ahead in order to establish an effective and appropriate course of action for self and others 

Knowledge on JBOSS and Cloud Container less deployment would be added advantage.